Product images not loading on website…

Hello, @donhetter,

1- Alright, I have checked your site the product images appear just fine as you can see in the below images of your site.

https://postimg.cc/0MNnPWBv
https://postimg.cc/cr3mx8Xv

2- It is quite possible that your site speed score doesn’t work well in other countries as you shared the screenshot I can see them. I have also, check the result you can see here: https://postimg.cc/1n58bGCh as you can see there are some necessary things to update “Make fewer HTTP requests, Compress components with gzip” You can use the WP Rocket plugin to optimize these things here is an article of our theme for a better reference: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

3- Our theme has a lazy load option for the content you can check and disable/enable it as per your need. You can find this option in the XSTORE >> Theme Settings >> Speed Optimization https://postimg.cc/fS5npdrF

4- I want you to know that the login access you shared with us no longer works check the image: https://postimg.cc/ftFcZwd7

Regards 8Themes Team.

Hello, @donhetter,

Dear, I know that it is a WordPress.com site but I am not able to check theme settings or customize it because it redirects me to the login form and the login not works there please watch this complete video: https://streamable.com/ylm37x

Regards 8Themes Team.

Hello, @donhetter,

I am sorry for the inconvenience but as I wrote above that I was not able to Login to your site, so it’s not me and there is no such bug in our theme as well.

Now, again I did not log in to your site and only checked your site on a very fresh browser and the header and footer are appearing fine, and also the product images are appearing fine too, here is the complete screenshot: https://postimg.cc/mPhBv5Xm so it must be the cache issue at your end nothing else. Please try to clear the cache or try it on a fresh new browser, I am sure you will not face this issue anymore.

Regards 8Themes Team.

Hello, @donhetter,

I don’t know why it happens on your site because your site is working fine for us there is no issue as I already showed you in my previous response.

You said, “Is there a reason changing from lazy to default solved this problem?”
(Quite Possible because the Lazy loading in WordPress helps the web page load faster. It loads the images and other media elements only when the user reaches that section.)

You said “Would changing this setting to default have any other effects or negative effects on our website?”
No, this option will not make any negative effects on the site no need to worry about it.

Note: Once a thing is working fine for me and showing no issue/error how can I help you with it? You are facing the issue with other regions. It is possible that your server has set the restrictions for those regions. Did you ask your service provider about this issue?

If turning OFF the Lazy Load resolved your issue, then please keep it disabled.

Regards 8Themes Team.

Hello, @Aaron,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon reviewing your website, we have found it to be functioning correctly. For your reference, we have recorded a video demonstrating the functionality, which you can view in the private content area.

It appears that the issue you encountered may be related to browser caching. We kindly suggest clearing your browser’s cache or accessing your site using a new instance of Google Chrome to see if this resolves the issue.

Should you require further assistance, we encourage you to initiate a new topic on our support forum at [XStore WordPress Support Forum](https://www.8theme.com/forums/xstore-wordpress-support-forum/). This will ensure a streamlined support process and prevent any inconvenience.

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team