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Product images not showing? - by Chris Barrett

This topic has 13 replies, 4 voices, and was last updated 10 years, 4 months ago ago by Jack Richardson

Chris Barrett

Participant

August 4, 2014 at 15:36

Hi, All the Product images are not showing

http://cateringinstallation.co.uk/shop/

Ive given you access below, if you possible take a look?

Username: 8theme
Password: 2302-siwdjd-2939s-SDsd

#11734 Copied

12 Answers

Jack Richardson

Support staff

August 4, 2014 at 16:00

Hello,

Please check the provided credentials as we’re unable to log in.

Regards,
Jack Richardson

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Chris Barrett

Participant

August 4, 2014 at 16:24

Apologies

Please, contact administrator
for this information.

#11737 Copied

Jack Richardson

Support staff

August 4, 2014 at 17:08

Hello,

Have you made some changes in php files? And what was the last your actions before issue occurs?

Regards,
Jack Richardson

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Chris Barrett

Participant

August 4, 2014 at 17:16

Hi Jack, Thanks for your help so far – Today Ive asked to install a worldpay plugin which I purchased from woo-comenrce http://www.woothemes.com/products/worldpay/

In addition, I went into Visual composer setting and clicked on all the radio button to activate to use on all the pages, including, products?!?!

Thanks Chris

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Jack Richardson

Support staff

August 4, 2014 at 17:48

Hello,

Please provide us with FTP credentials in Private Content as well.

Regards,
Jack Richardson

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Dittemila

Participant

August 4, 2014 at 21:30

hi

I have exactly the same problem, would you be kind and help me with the problem?

thanks in advance

http://illusionskirt.dk/?product_cat=kjoler

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Dittemila

Participant

August 4, 2014 at 21:50

Hi

Please, contact administrator
for this information.

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Robert Hall

Support staff

August 5, 2014 at 06:31

Hello catrine87,

Did you select images for each product page you showed?

Regards,
Robert Hall.

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Dittemila

Participant

August 5, 2014 at 07:17

Hello Robert

thanks for your quick reply, yes I have and it all was good for 2 days ago, but suddenly they disappeared, can you please tell me what is wrong?!?

Thanks Robert

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Jack Richardson

Support staff

August 5, 2014 at 07:31

Hello @catrine87,

Could you please describe your last actions before the issue occurred?

Regards,
Jack Richardson

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Chris Barrett

Participant

August 5, 2014 at 14:11

Hi Jack, We have the site on a dedicated server without FTP access – I will endeavour to move the site on Monday next week to a shared server (cpanel) with FTP access.

Could you please notify me if indeed the problem is solved via catrine87 enquiry.

Best Chris

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Jack Richardson

Support staff

August 5, 2014 at 14:20

Hello,

Ok, we’ll wait for your FTP credentials.
When catrine87’s issue is solved we’ll notify you.

Regards,
Jack Richardson

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