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Product Images on Woo-Product-Detail-Page just show video and no images, IF video is uploaded

This topic has 4 replies, 2 voices, and was last updated 8 months ago ago by Tony Rodriguez

amiseo

Participant

June 27, 2024 at 06:43

Hi there, as you can see here for example: https://gamswild.online-rockets.de/brille/gamskids-sonnenbrille-wj5022-ca-5-10-jahre/
there seems just one video.
before you added a code snippet to solve the gallery-lightbox-issue, but now we uploaded also a video separated to all images, and now just video is being displayed.
This is staging, so no problem to work on. i would copy new code snippet to new site

Code-Snippets
https://gamswild.online-rockets.de/wp-admin/admin.php?page=snippets

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#401957 Copied Theme version: 9.3.12

3 Answers

Tony Rodriguez

Support staff

June 27, 2024 at 09:10

Hello, @amiseo,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the functionality for Product Video with Variation Images in variable products is operating correctly on our test site, utilizing the latest versions of the Xstore Theme and Core Plugin. For your reference, please view the demonstration video available in private content area.

To ensure optimal performance and resolve any related issues, we recommend updating your Xstore Theme and Core Plugin. Detailed guidance on how to proceed with these updates can be found in the following articles:
– [Update History](https://xstore.8theme.com/update-history/)
– [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

We trust that this information will be of assistance to you. Should you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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amiseo

Participant

June 27, 2024 at 09:25

Ok, thank you. Let me check again. Is there an option to set video first, if video is given? right now, video is after all images. Thank you

#401998 Copied

Tony Rodriguez

Support staff

June 27, 2024 at 09:41

Hello, @amiseo,

To adjust the video position on the single product page, please follow the steps outlined below:

1. Navigate to XStore.
2. Select ‘Theme Options’.
3. Click on ‘WooCommerce’.
4. Proceed to ‘Single Product Page’.
5. Choose ‘Layout’.
6. Locate ‘Video Position’ and select ‘First’.
7. Click ‘Publish’ to save the changes.

For your reference, please see the attached image which illustrates these steps. https://imgur.com/7EahmEX

We trust this will assist you effectively. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: product images, video instead images, video upload issues, woo-product-detail-page, woocommerce templates, wordpress woocommerce
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