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Product images on wordpress 3.9 - by kbuchanan

This topic has 17 replies, 4 voices, and was last updated 10 years, 5 months ago ago by Eva Kemp

kbuchanan

Participant

July 5, 2014 at 13:03

Hi,

Have installed wordpress 3.9 and latest version of ID store but product images are not showing in featured products or on product pages.

For example see link in private content.

It is pulling the image link from previous development version on another server and not returning an image url from etheme_get_image.

Any ideas on how I can get this working please?

Thanks

Please, contact administrator
for this information.

#8923 Copied

16 Answers

Jack Richardson

Support staff

July 5, 2014 at 13:16

Hello,

Please provide us with wp-admin and FTP credentials and we’ll take a look at the issue.

Regards,
Jack Richardson

#8925 Copied

kbuchanan

Participant

July 6, 2014 at 00:32

Hi,

I have attached the info below:

Thanks
Keith

Please, contact administrator
for this information.

#8946 Copied

Robert Hall

Support staff

July 7, 2014 at 06:46

Hello,

The link to admin panel does not work. Please provide us with link to wp-admin access as well.

Regards,
Robert Hall.

#8981 Copied

kbuchanan

Participant

July 7, 2014 at 09:10

Hi Robert,

Could you please try again – I have reset the password. Maybe go direct to wp-login.php as I’m not sure if the issues are because site is at a temp domain.

Thanks
Keith

#8998 Copied

Robert Hall

Support staff

July 7, 2014 at 09:21

Can’t follow the link. Same error http://prntscr.com/4072r1

Regards,
Robert Hall.

#9000 Copied

kbuchanan

Participant

July 7, 2014 at 09:23

Hi Robert,

How about the link below?

Please, contact administrator
for this information.

#9001 Copied

Robert Hall

Support staff

July 7, 2014 at 10:08

You have two themes IDstore 3.3 and 3.4 versions. This causes a conflict. Do you have a backup your site?

Regards,
Robert Hall.

#9006 Copied

kbuchanan

Participant

July 7, 2014 at 10:20

Hi Robert,

Yes, I do have a backup. Let me know if you need me to do anything.

Regards,
Keith

#9007 Copied

Robert Hall

Support staff

July 7, 2014 at 11:39

You need to update the theme properly.
Here is a video tutorial how to do it:
http://www.youtube.com/watch?v=KdWESIIPU1k

No need to create different folders in your theme folder.

Problem with loading pictures is in memory limit on hosting. It needs to be increased.

Regards,
Robert Hall.

#9012 Copied

kbuchanan

Participant

July 9, 2014 at 10:17

Hi Robert,

I have now updated the theme as shown.

Not sure what you mean by the pictures not showing being a memory limit on the hosting? If you view: http://www.d1263267-24692.cp.blacknight.com/louismulcahy.com/shop/giftware/large-wide-necked-vase-306b/ the image does not show and src appears as blank. The image appears in a lightbox when you click on where the image should be though.

Regards,
Keith

#9218 Copied

Robert Hall

Support staff

July 9, 2014 at 10:52

Hello,

Sorry, but now you have trouble with hosting http://prntscr.com/40wovp

Regards,
Robert Hall.

#9220 Copied

Eva Kemp

Support staff

July 9, 2014 at 10:54

Hello,

This link http://www.d1263267-24692.cp.blacknight.com/louismulcahy.com/shop is unavailable. There is 404 error – Nor found. Have you changed the domain name?

Regards,
Eva Kemp.

#9221 Copied

kbuchanan

Participant

July 9, 2014 at 11:00

Hi,
Please try again: http://www.d1263267-24692.cp.blacknight.com/louismulcahy.com/shop/

was looking at permalinks.

Thanks

#9222 Copied

Eva Kemp

Support staff

July 9, 2014 at 11:18

Hello,

The problem was with the permissions for /wp-content/uploads/2014/ directory. I’ve changed them and now images are being shown.
Please check and clear your browser cache before.

Regards,
Eva Kemp.

#9223 Copied

kbuchanan

Participant

July 9, 2014 at 11:41

You are a star, thanks. I thought I had done that, but obviously not.

#9225 Copied

Eva Kemp

Support staff

July 9, 2014 at 11:43

You’re welcome.

Regards,
Eva Kemp.

#9227 Copied
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