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Product in Shop Page not visible problem

This topic has 7 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

MEEMO SRL

Participant

December 5, 2024 at 11:30

hi, my name is Antonio, I inserted the theme on this domain http://www.a4z.it but I have a problem, the shop page does not show the products while if I log in with the admin I see the products I also attach the two screens. attend your notice.

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support staff only.

#426526 Copied Theme version: 9.4.5

6 Answers

Tony Rodriguez

Support staff

December 5, 2024 at 11:41

Hello, @MEEMO SRL,

Thank you so much for purchasing our theme and contacting our support center.

Kindly navigate to XStore > Theme Options > WooCommerce > Shop > Catalog Mode > Off and check again.

If the issue persists, Please provide your site wp-admin access inthe private content area so we can check and help you.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#426527 Copied

MEEMO SRL

Participant

December 5, 2024 at 11:49

catalgoue mode is off

Files is visible for topic creator and
support staff only.

#426531 Copied

MEEMO SRL

Participant

December 5, 2024 at 11:50

Private content area

Please contact administrator
for this information.

#426533 Copied

Tony Rodriguez

Support staff

December 5, 2024 at 12:09

Hello, @MEEMO SRL,

Thank you for providing the wp-admin access.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#426538 Copied

MEEMO SRL

Participant

December 5, 2024 at 12:12

can i know what the problem was?

#426539 Copied

Tony Rodriguez

Support staff

December 5, 2024 at 12:41

Hello, @MEEMO SRL,

We would like to inform you that we have made adjustments to the Product Archive layout. Specifically, the following steps were taken:

1. Navigated to **XStore Builders > Product Archive Builder**.
2. Accessed **Edit Archive Layout** via Elementor.
3. Edited the **Archive Product Widget**.
4. Went to the **Advanced** tab.
5. Located the **XStore Condition** setting and turned it OFF.
6. Saved and updated the changes.

These modifications have successfully resolved the issue you were experiencing.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#426541 Copied
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