Return to previous page

Product list filters wrong display on mobile/ Desktop

This topic has 7 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

Alex

Participant

February 17, 2022 at 10:55

Hi

I have an issue on the product list page when using the cache plugin you recommend as being compatible with the theme: W3 Total Cache

I clear cache from plugin, then I access a product list page and depending on the resolution used to open the page (mobile/desktop) is created a cached version for filters and filters are not displayed correctly according to with the resolution used.

See this short video that I recorded with screencastify extension where I show the issue: https://watch.screencastify.com/v/m9d98tzxcsoGxgUoRRwn

Please help me to get this fixed.

Thank you

#317480 Copied Theme version: 8.1

6 Answers

Rose Tyler

Support staff

February 17, 2022 at 13:55

Hello,

Thanks for using our theme.
Do you have any problems on real mobile device?
I suppose your customers won’t re-size browser window using Dev tools.

Regards

#317517 Copied

Alex

Participant

February 17, 2022 at 13:58

Hi

Thank you for writing.

The issue actually happens also on mobile devices. I only recorded the video using dev tools to simulate mobile to show you how it happens.

Thank you

#317521 Copied

Rose Tyler

Support staff

February 17, 2022 at 16:05

Hello,

Did you find out which option of the cache plugin causes it?

Regards

#317564 Copied

Alex

Participant

February 18, 2022 at 11:34

Hi

I don’t know which option could cause the reported issue. This is the reason I have opened this ticket.

Thank you

#317646 Copied

Alex

Participant

February 18, 2022 at 20:54

Fix,

If you are not using any AMP, the only thing that you need to do is Enable both Groups (High and low), and select the theme that you are using in the dropdown menu to ensure that a unique cache is created for each user agent group. Drag and drop groups into order (if needed) to determine their priority (top -> down).

Source: https://wordpress.org/support/topic/mobile-desktop-cache-get-mixed-up/

#317747 Copied

Rose Tyler

Support staff

February 19, 2022 at 13:16

Hello,

Sorry for the delay in answering. We are glad that you sorted it out. Thanks for letting us know!

Regards

#317812 Copied
Tagged: desktop, display, filters, mobile, product, themes, woocommerce, wordpress
Viewing 7 results - 1 through 7 (of 7 total)