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Product page builder multiple templates - by Brown Media

This topic has 7 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Brown Media

Participant

November 16, 2021 at 02:38

Hi support!

It’s me Aeron again. I write this error, in this account, cause on other have a bit issue with login.

So we goes live the site (https://borocoffee.com/), and make 3 template with Single product builder (Default, blend category, capsule category).

And i have an interesting issue, i hope you can help me how to solve this.

When i use other template not the default (related products block can’t listed at the bottom) and i unable to use.

Greetings,
Mezei Áron
Owner of Brown Media

Please, contact administrator
for this information.

#308816 Copied Theme version: 8.0.8 WooCommerce version: 5.8.0

6 Answers

Rose Tyler

Support staff

November 16, 2021 at 10:20

Hello,

Please provide URls and screenshots for a better understanding. Use Lightshot screenshot or Gyazo tool to share links to your screenshots.
Thanks in advance.

Regards

#308840 Copied

Brown Media

Participant

November 16, 2021 at 13:41

I said this error happens on product builder, so i don’t think url is relevant, but okey.

Heres you see default template with related products option: https://ibb.co/4mxd4GB

heres the product page templates: https://ibb.co/7SLV6MD

How look like a builder on any template page: https://ibb.co/MkbdMKt

So if you scroll right the bottom of useable panel, you never see the related products on it. But its work fine on default page.

some url:
https://borocoffee.com/kategoria/single-origin-termekek/ (any product)
https://borocoffee.com/kategoria/blend/ (any product)
https://borocoffee.com/kategoria/kavekapszula/ (any product)

#308867 Copied

Olga Barlow

Support staff

November 17, 2021 at 16:28

Hello,

Oh, got the issue. Could you, please, provide us with FTP access to check the problem in more detail?

Regards

#309023 Copied

Brown Media

Participant

November 17, 2021 at 20:27

I entered ftp access in private content area…

Please contact administrator
for this information.

#309067 Copied

Olga Barlow

Support staff

November 18, 2021 at 14:55

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem. Don’t change access till my next reply.

Regards

#309135 Copied

Rose Tyler

Support staff

December 1, 2021 at 13:02

Hello,

Fixed.

Regards

#310502 Copied
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