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Product Page edit description content box4s missing

This topic has 21 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

R

Participant

August 2, 2020 at 18:40

When i try to add a new product or edit a product randomly and sporadically the product description, short description etc content boxes/sections go missing and it looks like this:
I have tried clearing caches and that doesn’t help.

Please, contact administrator
for this information.

#246293 Copied Theme version: 6.3.9.0.0.1 WooCommerce version: 5.4.2

20 Answers

John Holden

Support staff

August 3, 2020 at 03:42

Hi,

It caused by this plugin https://prnt.sc/tsy37o

Regards,
Hung PD

#246313 Copied

R

Participant

August 3, 2020 at 03:52

But I only have Yoast premium and not “wordpress seo”

This is the message I got when I searched it in my plugins:
No plugins found for “wordpress seo”. Search for plugins in the WordPress Plugin Directory.

#246316 Copied

R

Participant

August 3, 2020 at 04:36

So I deactivated the yoast seo premium plugin and it seemed to fix the issue only once then it went back to not working properly, so I don’t believe this particular plugin is the issue. Also, do you know how I could potentially fix this as I like using the seo plugin.

#246319 Copied

Olga Barlow

Support staff

August 3, 2020 at 09:54

Hello,

Check the server error logs. It looks that something causes js error in the console and also 500 error you can see them both here https://prnt.sc/tsy37o
Do you have the mentioned issue only if our theme is activated? Does everything work fine when the default WP theme(Storefront) is activated?

Regards

#246338 Copied

R

Participant

August 3, 2020 at 20:40

I don’t have any other themes on my site so I wouldn’t be able to answer that.

#246422 Copied

John Holden

Support staff

August 4, 2020 at 03:17

Hi,

You can install and activate that official theme via Appearance > Themes > add new > search for Storefront, and make sure that all works fine with a default WC theme (Storefront).

Regards,
Hung PD

#246434 Copied

R

Participant

August 4, 2020 at 16:48

I’m afraid to test this and mess up the website. Can you please do this and test it?

#246543 Copied

John Holden

Support staff

August 5, 2020 at 03:46

Hi,

You can create a staging site (full copy of the existing one) and do test there first. If everything is ok then you’ll be able to update the production site.

Regards,
Hung PD

#246578 Copied

R

Participant

August 5, 2020 at 21:36

I’m sorry, I still don’t understand.

#246678 Copied

John Holden

Support staff

August 6, 2020 at 05:13

Hi,

Use this plugin https://wordpress.org/plugins/wp-staging/

Then create staging site and test on it.

Regards,
Hung PD

#246692 Copied

R

Participant

August 7, 2020 at 01:39

It seems someone from you support already did this as I see 2 Theme Options under XStore. Can you please remove the one I don’t need?

#246800 Copied

John Holden

Support staff

August 7, 2020 at 04:34

Hi,

Please check your site again.

Regards,
Hung PD

#246804 Copied

R

Participant

August 12, 2020 at 01:55

I just did and there is still two….?

Please contact administrator
for this information.

#247308 Copied

John Holden

Support staff

August 12, 2020 at 05:24

Hi,

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

#247324 Copied

R

Participant

August 14, 2020 at 14:40

How am I suppose to know which ones are “required plugins” I wasn’t having this issue before this just happened recently.

#247898 Copied

Olga Barlow

Support staff

August 14, 2020 at 18:40

Hello,

Ignore 2 ThemeOptions. Use Appearance > Customizer to get options. This issue will be fixed in the 7.0 theme update soon.

Regards

#247940 Copied

R

Participant

August 17, 2020 at 23:38

Still not working.

Please contact administrator
for this information.

#248301 Copied

Olga Barlow

Support staff

August 18, 2020 at 16:12

Hello,

What exactly does not work? Product page description or theme options? Because you asked 2 questions in 1 topic and I’m not sure that understand what exactly does not work for you at this time. Don’t ask about different problems in the same topic to avoid misunderstanding.

Regards

#248377 Copied

R

Participant

August 19, 2020 at 18:59

When I try to add a new product, the section that I would write the description, that section is not there. This doesn’t happen all the time but often. How am I asking about two things when I keep asking you about the same question and same topic???

#248605 Copied

Olga Barlow

Support staff

August 20, 2020 at 12:32

Hello,

You asked about double Theme Options and about missing description. So, did not understand what issue you meant that time.
Look, our theme does not have any issues with the product description. If this is missing then probably you have either js error or PHP error in console that removes that block, for example, https://prnt.sc/tsy37o . So, once you get that message open the console and check what errors you have, also check the server error logs to find out if you have any PHP errors. It will help to understand what causes the mentioned issue.

Regards

#248683 Copied
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