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“product page” images displaced and content in the “single product page”

This topic has 24 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

Billy

Participant

July 11, 2015 at 19:41

Dear 8Theme,
When I resize the browser to a larger view, my website “product page” images get displaced and the content in the “single product page” gets pushed below product image
Could you take a look and let me know how I can fix this?
Thanks so much for your attention!
Billy

Please, contact administrator
for this information.

#74678 Copied

23 Answers

Eva Kemp

Support staff

July 11, 2015 at 20:45

Hello,

When you resize browser window you should reload a page.
Please check your site on mobiles devices too.

Regards,
Eva Kemp.

#74680 Copied

Billy

Participant

July 11, 2015 at 21:37

Dear Eva,

I did try reloading the pages and also tried different browsers. When I view my website with the browser not using my whole screen it displays well, but upon maximizing the browser to cover the whole screen, then the images and content get displaced.

#74686 Copied

Billy

Participant

July 11, 2015 at 21:49

How can I send you a scree shot of the issue? May be easier to explain.

#74687 Copied

Jack Richardson

Support staff

July 13, 2015 at 13:47

Hello,

You can upload a screenshot, for example, in dropbox service or to your server in the wp-content/uploads directory and provide us with the link.

Best regards,
Jack Richardson.

#74834 Copied

Billy

Participant

July 13, 2015 at 14:05

Dear Jack Richardson,

Thank you for your time. Here are the links.

http://www.lacg.net/wp-content/uploads/browser-maximized-1.jpg
http://www.lacg.net/wp-content/uploads/browser-maximized-2.jpg

Billy

#74842 Copied Theme version: IDStore WP WooCommerce version: 2.3.13

Jack Richardson

Support staff

July 13, 2015 at 16:35

Hello,

Please provide us with correct WP Dashboard and FTP credentials in private content as we can’t log in with current ones.
Thank you.

Best regards,
Jack Richardson.

#74895 Copied

Billy

Participant

July 14, 2015 at 00:04

I have included them here in the private content,
Billy

Please, contact administrator
for this information.

#75000 Copied Theme version: IDStore WP

Eva Kemp

Support staff

July 14, 2015 at 08:47

Hello,

Sorry, but wp-admin credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#75035 Copied

Billy

Participant

July 14, 2015 at 14:59

Dear Eva,
Sorry about that. I have reset the password.
I have included the WP login info again here in the “private content” section.
Thank you so much!
Billy

Please, contact administrator
for this information.

#75155 Copied Theme version: IDStore WP
Eva Kemp

Support staff

July 14, 2015 at 16:02
Hello,

I’ve added this code in custom.css file:
```
@media (min-width: 1900px) {.container {
    width: 1200px !important;
}
.grid_content.with-sidebar-left {
   width: auto !important;
}}
```
Please clear browser cache and check your site.

Regards,
Eva Kemp.
#75168 Copied
Billy

Participant

July 14, 2015 at 16:34

Dear Eva,
Thank you! it created a couple of other issues now.

here is a link to a screen shot,
http://www.lacg.net/wp-content/uploads/right-margin.jpg

The right margin became misaligned.
the website is now off centered to the right of the screen
Also, the shop pages do not match width of home page.

Thank you for your help with this!
Billy

#75182 Copied

Billy

Participant

July 14, 2015 at 16:48

And also the content continues to be pushed below the image in the single product page

http://www.lacg.net/wp-content/uploads/content.jpg

#75186 Copied
Eva Kemp

Support staff

July 14, 2015 at 17:12
Hello,

I’ve added this code in custom.css:
```
.boxed .wrapper {
  margin-left: 330px;
}
```
Also as I see single product pages are shown properly:
http://storage1.static.itmages.com/i/15/0714/h_1436890330_8378175_0cd12db1ff.png
Please clear your browser cache or check in another browser.

Thank you.

Regards,
Eva Kemp.
#75191 Copied
Billy

Participant

July 14, 2015 at 17:23

Thank you Eva,
I did clear cache and checked using Chrome, Explored and Mozilla
Can the Home page also be centered?
And there is something not quite right at right margin of the footer on all the pages
If you drag your browser to enlarge or decrease it’s screen size you can see the responsiveness not responding properly.

#75196 Copied

Billy

Participant

July 14, 2015 at 17:39

Hi Eva, home page appears to be back to original state.
it’s only the other pages that have misaligned right margin at footer.

And some pages are still dislocated,
http://www.lacg.net/product-category/lacg-pdf-downloads/tulio-cremisini/
http://www.lacg.net/product-category/lacg-pdf-downloads/billy-arcila/

Billy

#75202 Copied
Eva Kemp

Support staff

July 15, 2015 at 10:41
Hello,

Please try to use this code in custom.css:
```
@media (min-width: 1900px) {
  .footer_container {
    margin-left: 100px;
}}
```
Regards,
Eva Kemp.
#75327 Copied
Billy

Participant

July 16, 2015 at 07:03

Dear Eva,
The short code that you sent recommended didn’t fix the issue.

I inquired with a web person and here is what he told me. Hopefully this information is helpful.

“For the responsive issue, basically they are scaling the <div> at the wrong times. This is creating that break at 1600px until the container resizes at 1900px…so that messed up look is happening for 300px of width. Just need to go in and change up the CSS to force this not to happen.”

Do you have any short codes that can fix this?

Billy

#75477 Copied

Jack Richardson

Support staff

July 20, 2015 at 14:19

Hello,

Please take our apologies for the delay.
Provide us with the correct FTP credentials in private content as we can’t connect with the current ones.

Best regards,
Jack Richardson.

#75991 Copied

Billy

Participant

July 21, 2015 at 09:02

Dear Jack Richardson,

Thank you! here are the WP and FTP login details…

Please, contact administrator
for this information.

#76137 Copied

Billy

Participant

July 23, 2015 at 02:37

Dear Jack Richardson,

How are you? Did the FTP login credentials work?

Here the are again in the Private Content.

Kind Regards!
Billy Arcila

Please, contact administrator
for this information.

#76600 Copied

Jack Richardson

Support staff

July 23, 2015 at 11:52

Hello,

Sorry but we can’t connect with the provided FTP credentials, here is the error message “530 Login authentication failed”. Please check FTP details. Thank you.

Best regards,
Jack Richardson.

#76686 Copied

Billy

Participant

July 27, 2015 at 04:48

Dear Jack Richards,

Could you try the following FTP credentials.
I have included them here in the “Private Content”

Billy

Please, contact administrator
for this information.

#77085 Copied

Jack Richardson

Support staff

July 28, 2015 at 12:40

Hello,

I’ve tried to connect with the latest FTP login details you provided but still received the same error.
Could you please reset FTP credentials and then check from your side before you send them to us.
Thank you.

Best regards,
Jack Richardson.

#77447 Copied
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