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Product Page Layout Problem - by Backes1

This topic has 12 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Backes1

Participant

July 20, 2021 at 13:39

Hi,

Please, find an image attached
https://prnt.sc/1di0nkp

Please, contact administrator
for this information.

#294987 Copied Theme version: 8.0.1 WooCommerce version: 5.5.1

11 Answers

John Holden

Support staff

July 20, 2021 at 15:55

Hello

Thank you so much for contacting us!

We have checked many products and your website is working fine t might be possible some browser cache issue or hosting response time so please check your website after deactivating Cache.

John Holden

#295020 Copied

Backes1

Participant

July 22, 2021 at 21:40

Problem is not cache!

https://prnt.sc/1egw3wk

#295537 Copied

Backes1

Participant

July 23, 2021 at 13:57

Hi John,

Could you help me to solve this problem?

Thanks

#295642 Copied

Olga Barlow

Support staff

July 26, 2021 at 13:13

Hello,

I checked your site and don’t see any issue with the sidebar https://gyazo.com/7e3148a1db8cb8f02bee3fbdfb2e89dd
So, I don’t understand the issue you have.
But I found fatal error on the My account page. Did you change any woocommerce template files in the child theme? Provide us with WP Dashboard https://prnt.sc/1g5901b and FTP access to check and fix the My account page fatal error.

Regards

#296077 Copied

Backes1

Participant

July 27, 2021 at 13:13

Problem still there! I tried a lot of things but nothing
https://prnt.sc/1glo5th

Did you change any woocommerce template files in the child theme? NO
Please, find my credentials attached

Actually i have two sit using your theme. I am giving you credentials for those two.

Please contact administrator
for this information.

#296290 Copied

Backes1

Participant

July 28, 2021 at 11:51

Fatal Error
================
Um erro do tipo E_ERROR foi causado na linha 24 do arquivo /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-content/themes/xstore/framework/features/optimization.php. Mensagem de erro: Uncaught Error: Call to a member function is_preview_mode() on null in /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-content/themes/xstore/framework/features/optimization.php:24
Stack trace:
#0 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(303): XStore_OptimizationCSS->enqueue_page_css_files(”)
#1 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#2 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/script-loader.php(2083): do_action(‘wp_enqueue_scri…’)
#4 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(303): wp_enqueue_scripts(”)
#5 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#6 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/plugin.php(47

#296494 Copied

Olga Barlow

Support staff

July 29, 2021 at 10:59

Hello,

1) I was able to log in to https://atacadoatalaia.com.br/ and fix the error with the secondary menu.
2) I can’t log in to sl.atacadoatalaia.com.br https://prnt.sc/1hjui02 and FTP also is incorrect https://prnt.sc/1hjxe5h
So, provide correct access to the second site to help you.

Regards

#296694 Copied

Olga Barlow

Support staff

July 29, 2021 at 11:04

Hello,

I was able to log in to your sl.atacadoatalaia.com.br using the credentials that you provided on another topic. Check the secondary menu now.

Regards

#296696 Copied

Backes1

Participant

July 29, 2021 at 11:26

Hi Olga,

Yes, probably working, not completely sure. Anyway, can you tell me what you did?
I sent you my credentials for atacadoatalaia.com.br but i see you have not fixed it. Could you please at least tell me what you did for sl.atacadoatalaia.com.br? I will fix this other one.

What about that fatal error?

Thanks,

#296701 Copied

Backes1

Participant

July 29, 2021 at 16:46

Olga,

I received this email from you:
1) I was able to log in to https://atacadoatalaia.com.br/ and fix the error with the secondary menu.
2) I can’t log in to sl.atacadoatalaia.com.br https://prnt.sc/1hjui02 and FTP also is incorrect https://prnt.sc/1hjxe5h

Actually i am not uderstanding.
What i see you fixed sl.atacadoatalaia.com.br and not on atacadoatalaia.com.br.
https://prnt.sc/1hod6q9

Anyway, i am giving you all credentials for those two sites again. Please, check it all again.

Thanks

Please contact administrator
for this information.

#296785 Copied

Olga Barlow

Support staff

July 30, 2021 at 13:01

Hello,

I don’t see the mentioned issue on that site after our fix http://i.prntscr.com/1Jco3UgeQLOSNNLA3mX7aQ.png So, try to clear the browser cache.

Regards

#296934 Copied
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