This topic has 11 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow
My website product page can be viewed properly on Safari or Firefox browsers. However, when viewed on Chrome, I have these problems:
1) The product description is not shown
2) Product images not shown properly on Product page.
I also have problem to load the ‘Preview Changes’ on Product Edit page. Product page example: https://www.imanika.com/outdoor-activities/bags/camping-hiking-bags/45l-tactical-travel-backpack/
Hello,
I checked your product and don’t see problem with the description of images https://gyazo.com/f8b832be0a91e77f568ddf12768c8362
Could you, please, provide us with video or screenshots of the issue?
Regards
The product description, product profile image, product image gallery, images for product variations, images for related products can not be viewed using Google Chrome browser as shown here: https://vimeo.com/576980383.
Hello,
Do you use AliDropship plugin? I see JS errors on your product page. Provide us with FTP access to your site to fix this compatibility error with the mentioned plugin.
Regards
Yes, I’m using AliDropship plugin. I have updated the XStore Core to version 4.0.2 and theme to v8.0.2, but still can not view the product page’s description and images properly on Chrome & Safari. Please find the access credential to my site in the Private Area.
Hello,
Thanks for wp-admin access, but we need FTP access also – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.
Regards
Please find the FTP credentials in the Private Content Area.
Hello,
You provided 2 usernames and 1 password. Any of them does not allow to connect to your FTP. Did you forget to provide FTP password?
Regards
See attached info in the Private Area. I just changed the password.
1) Product Images: I can view the product images on all three browsers – Chrome, Firefox and Safari
2) Product Description: I can now view the Product Description on Chrome and Firefox browsers but not on Safari browser. Example, https://www.imanika.com/kitchen/cleaning-supplies/automatic-smart-soap-dispenser/. Still a problem here.
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