Return to previous page

Product page not shown properly on Google Chrome browser.

This topic has 11 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

Shima

Participant

July 19, 2021 at 15:33

My website product page can be viewed properly on Safari or Firefox browsers. However, when viewed on Chrome, I have these problems:
1) The product description is not shown
2) Product images not shown properly on Product page.
I also have problem to load the ‘Preview Changes’ on Product Edit page. Product page example: https://www.imanika.com/outdoor-activities/bags/camping-hiking-bags/45l-tactical-travel-backpack/

Please, contact administrator
for this information.

#294810 Copied Theme version: 4.0 WooCommerce version: 5.5.1

10 Answers

Olga Barlow

Support staff

July 19, 2021 at 20:07

Hello,

I checked your product and don’t see problem with the description of images https://gyazo.com/f8b832be0a91e77f568ddf12768c8362
Could you, please, provide us with video or screenshots of the issue?

Regards

#294891 Copied

Shima

Participant

July 20, 2021 at 02:15

The product description, product profile image, product image gallery, images for product variations, images for related products can not be viewed using Google Chrome browser as shown here: https://vimeo.com/576980383.

#294917 Copied

Olga Barlow

Support staff

July 20, 2021 at 14:55

Hello,

Do you use AliDropship plugin? I see JS errors on your product page. Provide us with FTP access to your site to fix this compatibility error with the mentioned plugin.

Regards

#295011 Copied

Shima

Participant

July 27, 2021 at 02:02

Yes, I’m using AliDropship plugin. I have updated the XStore Core to version 4.0.2 and theme to v8.0.2, but still can not view the product page’s description and images properly on Chrome & Safari. Please find the access credential to my site in the Private Area.

Please contact administrator
for this information.

#296198 Copied

Rose Tyler

Support staff

July 27, 2021 at 07:38

Hello,

Thanks for wp-admin access, but we need FTP access also – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

Regards

#296234 Copied

Shima

Participant

July 27, 2021 at 10:17

Please find the FTP credentials in the Private Content Area.

Please contact administrator
for this information.

#296258 Copied

Olga Barlow

Support staff

July 28, 2021 at 15:08

Hello,

You provided 2 usernames and 1 password. Any of them does not allow to connect to your FTP. Did you forget to provide FTP password?

Regards

#296550 Copied

Shima

Participant

July 28, 2021 at 15:18

See attached info in the Private Area. I just changed the password.

Please contact administrator
for this information.

#296553 Copied

Shima

Participant

July 29, 2021 at 03:05

1) Product Images: I can view the product images on all three browsers – Chrome, Firefox and Safari
2) Product Description: I can now view the Product Description on Chrome and Firefox browsers but not on Safari browser. Example, https://www.imanika.com/kitchen/cleaning-supplies/automatic-smart-soap-dispenser/. Still a problem here.

#296615 Copied

Olga Barlow

Support staff

July 30, 2021 at 09:41

Hello,

Can’t connect to your FTP http://i.prntscr.com/qWF1XCaqQyWplSUn9vkGSw.png

Regards

#296896 Copied
Viewing 11 results - 1 through 11 (of 11 total)