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Product page show product grid as list without images

This topic has 11 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Robert Hall

redsunsurfer

Participant

January 26, 2016 at 12:22

Hello,
After the last update my product page is not working properly.
The product grid button displays a list without images. Moreover the menu in the fixed navbar area isn’t working; it’s position is wrong and on top of the other elements so that the fixed navbar area is taller than how it should be.
How I can fix it? Is it something concerning the last update?

Please, contact administrator
for this information.

#110035 Copied Theme version: Woopress 0.1.0

10 Answers

Robert Hall

Support staff

January 26, 2016 at 12:50

Hello,

You’re using old theme version. Please update the theme and check it.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall.

#110046 Copied

redsunsurfer

Participant

January 26, 2016 at 13:05

Done, but nothing’s change.

#110051 Copied

redsunsurfer

Participant

January 26, 2016 at 13:27

Ok, now nothing’s working at all. What’s going on? the whole site doesn’t work and I didn’t move or change anything.

Please, contact administrator
for this information.

#110057 Copied

redsunsurfer

Participant

January 26, 2016 at 14:10

Can you confirm that you’re working on this issue? I see changings in my admin panel, like some plugins disactivated and a new woocommerce plugin installed and activated (now there are two of them), but I don’t have feedback from you. Please make me understand what’s going on.
Thanks in advance

Please, contact administrator
for this information.

#110063 Copied

Robert Hall

Support staff

January 26, 2016 at 14:26

Please don’t make any changes, we still working on your issue.

Regards,
Robert Hall.

#110066 Copied

redsunsurfer

Participant

January 26, 2016 at 17:22

Almost 3 hours have passed, but nothing’s changed and I haven’t received any feedback from you. By now the navbar menu is almost ok (it’s still overlaying the logo), but the product page still doesn’t work as the images don’t appear and the grid is just one-column look-alike. I’m starting getting worried about this issue. Please reply asap. Thanks.

Please, contact administrator
for this information.

#110124 Copied

redsunsurfer

Participant

January 26, 2016 at 19:04

I’m still waiting for a feedback from the support. I don’t know if I still have to wait for a reply or I can take control of the admin panel (now Woocommerce ask me to “Run the updater” again, but I don’t know if this can affect your inspection on this issue, so I’m blocked). How long I need to wait for a feedback? This makes me a bit disappointed about the support. I thought it was more efficient. By now I have an angry client from one side and no feedback about timing from your side. I hope you let me change my mind about it.

#110143 Copied

Jack Richardson

Support staff

January 27, 2016 at 17:02

Hello,

Please take our apologies for a delay.
I’ve reuploaded theme files for your site. Old theme folder has been renamed to woopress_old.
Please clear browser cache and check product page now.

Best regards,
Jack Richardson.

#110325 Copied

redsunsurfer

Participant

January 27, 2016 at 21:48

Perfect, everything goes fine now. Woocommerce asks me again to update some php templates but I’ll dismiss this request by now, because it probably caused the issue. What do you suggest me to do? Maybe I can wait for another update..
Thank you very much for resolving all this.

#110392 Copied

Robert Hall

Support staff

January 27, 2016 at 21:57

Hello,

This files will be fixed in the next theme update.
Sorry for inconvenience.

Regards,
Robert Hall.

#110393 Copied
Tagged: list view, no images, persuasive, product page, product-grid, woocommerce, wordpress
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