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Product page showing strange formatting before ‘add to cart’ button

This topic has 6 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

DebbieC

Participant

June 20, 2023 at 09:53

I have just noticed that this error is appearing on my products pages – on Google Chrome only, not other browsers. I have had this error before after a previous update some time ago but not sure how it was fixed.

The ‘Pay with Google’ bar used to show in that space – now I get that divider line (alt tag says ‘secure payment button frame’) and – OR – showing instead.
See image – https://prnt.sc/el1nuCKATvQ2

#359771 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

5 Answers

Tony Rodriguez

Support staff

June 20, 2023 at 10:11

Hello, DebbieC,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have conducted an inspection of your website and have not identified any issues. The single product page appears to be functioning correctly. This is likely a caching issue on your end. We recommend that you clear your browser cache and check again.

We have also recorded a video of your website for your reference. We suggest that you watch it in its entirety. https://www.veed.io/view/23f4fbc4-00dc-41b5-a216-556b2a29abaf?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#359773 Copied

DebbieC

Participant

June 20, 2023 at 11:11

Hi,

It is only happening when logged into a Google account on Chrome. If I log out, it doesn’t happen. So anyone who has ‘Google Pay’ on their phone or desktop will see this. Can you try again whilst logged into a Google account? Thanks, Debbie

#359785 Copied

Rose Tyler

Support staff

June 20, 2023 at 12:30

Hello, DebbieC,

Mentioned content comes from wcpay-payment plugin, so we would recommend you contact the support of that plugin first.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#359791 Copied

DebbieC

Participant

June 23, 2023 at 08:30

Hi,

I did contact WC help/support but as the Google Pay button is working on Cart and Checkout pages, they say it is more likely to be a Theme problem (they are still looking into it).

I have also been contacted by another Xstore site owner who is experiencing exactly the same. He also contacted WC support and was redirected by them back to you. An example page from his site is:
https://mattsbasementarcade.com/product/congo-pinball-cpu-rom-2-1-g11u6-bally-williams-eprom/ where you can see his product page looks like mine.

He also tells me that the same problem occurs with Apple Pay on Safari. I don’t have an Apple Pay account so was unable to see this.

I reported this same problem back in August 22 after that update but at the time it was fixed because it has been working since.

Could you please look at this again (using Chrome & Safari whilst logged into an account) as it makes the product pages look really messy.

Thanks, Debbie

#360082 Copied
Rose Tyler

Support staff

June 23, 2023 at 10:48
Hello, DebbieC,

The next custom CSS code can be used to remove mentioned content:

.single-product .wcpay-payment-request-wrapper, .single-product #wcpay-payment-request-button-separator { display: none !important; }

Best regards,
8Theme’s Team
#360110 Copied
Tagged: add to cart, formatting, product, strange, themes, woocommerce, wordpress
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