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Product page slow loading taking 13 seconds to load

This topic has 7 replies, 4 voices, and was last updated 9 months ago ago by Andrew Mitchell

Marco A Jimenez

Participant

March 16, 2024 at 22:51

Hi, I have noticed that when customers go to any product and click on it to go choose a size the page loads but then it hangs for about 13 seconds, where I am not able scroll down here is a link as example https://aylesva.com/product/artisanal-ladies-headband-100-cotton-red-4/

Please, contact administrator
for this information.

#387201 Copied Theme version: 9.2.9

6 Answers

Rose Tyler

Support staff

March 17, 2024 at 09:43

Hello, Marco A Jimenez,

Thank you for reaching out to us and bringing this issue to our attention.

It appears that the link you have provided directs to a simple product rather than a variable one, which creates some ambiguity regarding the selection of sizes. Could you possibly capture a video of the issue to help us understand it better?

Best Regards,
8Theme’s Team

#387228 Copied

Marco A Jimenez

Participant

March 18, 2024 at 18:00

Please see private for video

Please contact administrator
for this information.

#387405 Copied

Luca Rossi

Support staff

March 19, 2024 at 09:21

Dear Marco A. Jimenez,

We hope this message finds you well.

We’re writing to inform you that our team has been unable to replicate the issue you reported. For your reference, here is a video illustrating our attempts: https://www.awesomescreenshot.com/video/25942894?key=ac7760d340c3035c6cddf2ce448c89b0.

Could we kindly ask you to attempt accessing the feature again using a different computer or laptop? Additionally, it may be beneficial to try accessing it in a browser’s private or incognito mode to rule out any potential issues with cache or extensions.

Your cooperation is greatly appreciated, and we look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

#387477 Copied

Marco A Jimenez

Participant

March 19, 2024 at 17:30

thanks I will take a look at it again, with different systems and browsers

#387568 Copied

Luca Rossi

Support staff

March 20, 2024 at 05:16

Dear @Marco A Jimenez,

We hope this message finds you well. Please keep us informed on your progress.

Warm regards,
The 8Theme Team

#387598 Copied

Andrew Mitchell

Support staff

March 20, 2024 at 17:14

Dear Marco A Jimenez,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#387724 Copied
Tagged: 13 seconds load time, improve woocommerce speed, product page optimization, reduce wordpress load time, speed up product page, woocommerce slow loading, wordpress templates load time
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The issue related to '‘product page slow loading taking 13 seconds to load’' has been successfully resolved, and the topic is now closed for further responses

Product page slow loading taking 13 seconds to load

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