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Product Page Unable to turn pages on mobile（Pc is ok）

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Rose Tyler

  • Avatar: MonnaChu
    MonnaChu
    Participant
    March 20, 2025 at 07:13

    The product page on the mobile cannot be turned, only the first page can be viewed, and it shows that it is continuously loading.

    Please, contact administrator
    for this information.
    #437961 Copied Theme version: 9.4.8
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 08:57

    Hello, MonnaChu,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Warm Regards,
    The 8Theme Team

    #437987 Copied
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