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Product pages are blank when child theme is activated

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Muhamed

Participant

September 8, 2023 at 00:20

Dear Support,

I hope this message finds you well .. I have come across a very strange issue where products are visible on the shop page, however, when clicking on a particular product, the product page is blank .. This seems to occur only when the XStore child theme is active .. Once I activate the parent theme, products pages will be visible ..
Please advise on how I can solve this issue ..

#366925 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

1 Answer

Tony Rodriguez

Support staff

September 8, 2023 at 05:48

Hello, @Muhamed,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

Unfortunately, we are currently unable to review your website as it is in maintenance mode: https://postimg.cc/V5XPZ9Jd

To address your issue, we kindly request you activate the parent theme and export the single product page. This can be done by navigating to XStore > Theme Options > Woocommerce > Single Product Builder > Import/Export.

Following this, please activate the child theme and import the single-product.json file. You can do this by going to XStore > Theme Options > Woocommerce > Single Product Builder > Import/Export and then publishing it.

We are confident that these steps will resolve your issue.

Best Regards,
8Theme Team

#366935 Copied
Tagged: best selling themes, blank product pages, child theme activation, online store solutions, woocommerce themes, woocommerce troubleshooting
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Product pages are blank when child theme is activated

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