Return to previous page

Product pages seems to be getting cut off by a few pixels

This topic has 7 replies, 3 voices, and was last updated 1 months ago ago by Alex Carter

Essex Banners Ltd

Participant

March 19, 2025 at 18:32

Hi

Please see the attached picture, this is a lot worse when on mobile , see both images attached

Files is visible for topic creator and
support staff only.

#437931 Copied

6 Answers

Rose Tyler

Support staff

March 19, 2025 at 21:58

Hello,

Thank you for reaching out to us.

1/ Kindly update the theme and plugins by following the instructions provided in the links below: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#437946 Copied

Essex Banners Ltd

Participant

March 20, 2025 at 07:56

The theme is now fully updated. The issue we have is we cant remove the 2 extra plugins on our products as we need them?

#437971 Copied

Rose Tyler

Support staff

March 20, 2025 at 08:45

Hello,

Could you please confirm whether your response indicates that you have identified specific third-party plugins causing the issue?

Looking forward to your clarification.

Best regards,
8Theme Team

#437984 Copied

Essex Banners Ltd

Participant

March 21, 2025 at 22:39

We deactivated the 3 plugins for woocomerce but it still showing cut off, especially on mobile

#438248 Copied

Essex Banners Ltd

Participant

March 21, 2025 at 23:06

I think ive solved it, ive turned off stretched section inside elementor

Thanks

#438249 Copied

Alex Carter

Support staff

March 22, 2025 at 08:18

Hello,

Thank you for your update. We are glad to hear that you have resolved the issue by turning off the stretched section inside Elementor. If you need any further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

#438264 Copied
Viewing 7 results - 1 through 7 (of 7 total)