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Product Photos Not Visible on Single Product Page

This topic has 15 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

seanseansean

Participant

May 30, 2019 at 21:04

Hello,

Product photos are only visible when I use the wide single product page format, all other layout options show all information except for the product photos. Can you please advise on why this is happening?

Please, contact administrator
for this information.

#214662 Copied Theme version: Latest Version WooCommerce version: Latest Version

14 Answers

Rose Tyler

Support staff

May 31, 2019 at 07:13

Hello,

How does it work with the default WC theme – Storefront?
Try to disable all the third-party plugins, that do not come bundled with our theme, clear cache and check how it works then.
Have you made changes in template files?
Please let us know.

Regards

#214666 Copied

seanseansean

Participant

May 31, 2019 at 13:59

How can I revert to default WC theme?

There are no third-party plugins outside of the ones that came with the theme as we just installed your theme a couple days ago.

No changes have been made in template files.

#214710 Copied

Olga Barlow

Support staff

May 31, 2019 at 14:33

Hello,

1) Go to Appearance > Themes > install and activate Storefront.

2) If problem persists only when our theme is activated then provide us with Dashboard and FTP access to your site.

Regards

#214711 Copied

seanseansean

Participant

May 31, 2019 at 18:34

With storefront active product photos appear.

FTP in private area

Please contact administrator
for this information.

#214733 Copied

seanseansean

Participant

May 31, 2019 at 18:39

Update, switching back from storefront to xstore now product photos are visible. I am not sure what exactly happened but its working. Thank you for your time.

#214734 Copied

Rose Tyler

Support staff

May 31, 2019 at 23:50

Hello,

I am glad that the problem was solved.
Thanks for letting us know.

Regards

#214744 Copied

seanseansean

Participant

June 3, 2019 at 18:09

Hello, unfortunately the issue is present again. Product images are not viewable on single product pages or product category pages. The FTP information I included earlier is still active please let me know what is going on.

#214882 Copied

Olga Barlow

Support staff

June 3, 2019 at 19:48

Hello,

Dashboard access is missing. Provide also Dashboard access to your site.

Regards

#214896 Copied

seanseansean

Participant

June 3, 2019 at 19:50

In addition to categories, single product pages, product photos are not visible when using 8theme products when view is set to grid, but they are visible when utilizing it set to slider.

#214898 Copied

seanseansean

Participant

June 3, 2019 at 19:59

Grid shows correctly for 8theme products in mobile but not desktop

Dashboard access is in private

Please contact administrator
for this information.

#214899 Copied

seanseansean

Participant

June 4, 2019 at 02:52

Found the solution:
Woocomerce -> status -> Renenerate shop thumbnails -> Renegerate, all images will be displays in few minnute.

#214913 Copied

Olga Barlow

Support staff

June 4, 2019 at 09:31

Hello,

Yes, thumbnails regeneration helps as a rule. So, is the problem solved?

Regards

#214931 Copied

seanseansean

Participant

June 5, 2019 at 18:02

Yes thank you.

#215073 Copied

Rose Tyler

Support staff

June 6, 2019 at 07:06

Hello,

You’re welcome!

Regards

#215090 Copied
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