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Product picture not showing - by lsane - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

lsane

Participant

October 25, 2018 at 23:32

Hi when time opened my website firt product picture not showing, an than again again refreshing page, after showing product picture

#201725 Copied Theme version: Version 4.28 WooCommerce version: 3.4.3

3 Answers

Rose Tyler

Support staff

October 26, 2018 at 08:11

Hello,

Please try to disable all 3-rd party plugins to check if one of them causes the problem.
If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

#201744 Copied

lsane

Participant

November 3, 2018 at 23:13

dont change website product picture not work main page

my secret (ftp wordpress account info)under message area

Please, contact administrator
for this information.

#202276 Copied Theme version: Version 4.28 WooCommerce version: 3.4.3

Rose Tyler

Support staff

November 5, 2018 at 09:09

Hello,

You use woocommerce 3.5.0 version. Here you can check our changelog – https://xstore.8theme.com/update-history/ to find out what versions of theme and WC plugin are compatible.
You need to update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and all required plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ or downgrade WC plugin – https://wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/leib6k
If you made changes in template files, you need to move them into child theme https://codex.wordpress.org/Child_Themes https://www.8theme.com/download-plugins/ http://prntscr.com/leicaf

Regards

#202317 Copied
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