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Product preview is not working correctly

This topic has 6 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

Safe Desires

Participant

August 21, 2024 at 07:05

In the Xstore demo, a customer can click on a “Quick View” and the product preview shows up on the right. In my store, it’s either not showing at all or not working correctly. Can my store be set up the same way? A customer clicks on “Quick View” and the product page show like it is in the demo?

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#410951 Copied Theme version: 9.3.17

5 Answers

Tony Rodriguez

Support staff

August 21, 2024 at 08:56

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, we have set the Quick View type to OFF-Canvas. You can verify this setting by navigating to XStore > Theme Options > WooCommerce > Shop Elements > Quick View in your site’s admin panel.

Additionally, we have provided images for your reference in the private content area of our support platform.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Safe Desires

Participant

August 21, 2024 at 21:34

It’s opening on the left side, even though the setting is showing Right. Also, I tried to increase the width to 550, but it did not change. Please have the Quick View open to the right at a width if 550 px.

#411066 Copied

Safe Desires

Participant

August 21, 2024 at 22:24

Also, how can it be changed to a Quick View button like in the demo (instead of a little Eye icon). Is is possible to have the background color be #4105A7 with white font?

#411068 Copied

Tony Rodriguez

Support staff

August 22, 2024 at 06:20

Hello, @Safe Desires,

Thank you for your response.

We have thoroughly reviewed your website and are pleased to confirm that the Quick View feature is functioning correctly. It appears that the issue you encountered may be related to cache stored on your end. We kindly ask that you clear your browser’s cache and revisit the website to see if the problem persists.

For your convenience, we have created a detailed video guide to assist you further. You can find the link to this video in the private content area provided.

We trust this will resolve the issue, and we are here to assist with any further concerns you might have.

Best regards,
The 8Theme Team

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Andrew Mitchell

Support staff

August 23, 2024 at 00:05

Dear Safe Desires,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Tagged: fix woocommerce preview, product preview issues, troubleshoot woocommerce product, woocommerce templates, wordpress ecommerce solutions, wordpress woocommerce problems
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