Return to previous page

Product preview issue - by ianabel - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

ianabel

Participant

November 21, 2019 at 18:28

Hello, in product preview the + and – button are not showing. Please see screenshot https://www.ia-incosmetics.com/mas-y-menos/: How can I fix that?

#225440 Copied Theme version: v.6.2 (child v.1.0) WooCommerce version: 3.8.0

8 Answers

John Holden

Support staff

November 22, 2019 at 06:18

Hi,

Please enable it and try again https://prnt.sc/q0eil3 -> https://prnt.sc/q0eigk

Regards,
Hung PD

#225453 Copied

ianabel

Participant

November 22, 2019 at 09:01

It is enabled, in single product page + and – button shows perfectly. Where they are missing is in product preview

#225460 Copied

Rose Tyler

Support staff

November 22, 2019 at 09:17

Hello,

Do you have this problem when parent theme is activated?
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
The problem can be caused by a plugin or custom changes in files of child theme.

Regards

#225463 Copied

ianabel

Participant

November 25, 2019 at 10:06

Yes, with parent theme it works. How can I fix that?

#225624 Copied

ianabel

Participant

November 25, 2019 at 13:19

I already disabled plugin by plugin and any of them was affecting the “+” “-” button. Also deleted all the custom css I have wrote I and checked but this wasn’t the problem neither.

#225641 Copied

Olga Barlow

Support staff

November 25, 2019 at 19:13

Hello,

Enable temporary Dashboard access again to check the problem in more detail.

Regards

#225657 Copied

ianabel

Participant

November 25, 2019 at 19:41

Thank you Olga, here you have the dashboard access

Please contact administrator
for this information.

#225662 Copied

Olga Barlow

Support staff

November 25, 2019 at 20:44

Hello,

Problem is caused by your changes in child theme, we have renamed the changed file and q-ty works ok http://prntscr.com/q1y4t8 Check the changed file and compare with the original from the parent theme.

Regards

#225668 Copied
Viewing 9 results - 1 through 9 (of 9 total)