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Product quick view not displaying the default product variation image

This topic has 8 replies, 3 voices, and was last updated 4 days, 8 hours ago ago by Fady Haber

Fady Haber

Participant

April 3, 2025 at 18:43

Hello, I set up all my products with color variation, and I didn’t set a main product image since I don’t want a picture to be displayed for every variation in the single product page.
However, in the quick product view, no image is being displayed, even if I choose a color.
Could you please check? I have provided the wp-admin credentials in the private content area.

Thank you,

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7 Answers

Alex Carter

Support staff

April 4, 2025 at 07:52

Hello,

Thank you for reaching out to us.

We understand that you have configured your products with color variations and intentionally did not set a main product image, as you prefer not to display an image for each variation on the single product page. However, you’ve noticed that no image appears in the quick view, even after selecting a color.

Please note that in order for the quick view feature to function correctly, it is mandatory to assign default images to the product here: https://prnt.sc/88NHHhg22gBL.

We appreciate your understanding and cooperation.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

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Fady Haber

Participant

April 4, 2025 at 08:08

Please note that when i add a default image to the product, the single product page gallery is not displaying the images correctly, when you change varation and hover on the images, the main image appears zoomed. i added a default image for a product in order for you to check the problem, please see private content area for details
Thank you,

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Alex Carter

Support staff

April 4, 2025 at 08:35

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Fady Haber

Participant

April 4, 2025 at 08:40

Please find ftp details in private area

Thank you

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Fady Haber

Participant

April 4, 2025 at 11:30

Dear, while you are checking the problem, is there any code snippet i can apply to let the quick view display the primary image of the default variation product? If this is feasible it will be much appreciated! In this case, i can remove the main product inage and solve the current issue

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Andrew Mitchell

Support staff

April 4, 2025 at 16:00

Hello, Fady Haber,

We have identified the reason for the image display issue. It occurs because you are using the Variation Image Gallery plugin, but not all variations have associated image galleries. Once you add at least one image to the Variation Image Gallery for each variation, everything should function correctly.

Best regards,
The 8Theme Team

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Fady Haber

Participant

April 4, 2025 at 16:16

Dear,
I appreciate your answer but this is not acceptable from a decent theme! What about if I don’t have gallery pics for each product variation? In addition, concerning the quick product view, it reads only from main product image!
As a result, product variations in general is not working properly! And you didn’t give me any solution for my problem!
So i will have to choose one of the following:
1. Add a main product image, add a main image for each variation, add additional at least one image to the gallery of the variation (Which i don’t have)
2. Stop using your supposed to work variations and add it as a displayed attribute only

Do you think this is logic?

At least provide me with one of the following solutions:
1. If i add a main product image, to not be displayed inside product gallery inside each varation!
2. Quick product view to read the image from default variation and not the main product image

Thank you,

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