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Product Reviews Not Working - by michaelcp23

This topic has 15 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

michaelcp23

Participant

June 13, 2015 at 01:37

I have everything enabled so that people can write comments/reviews on the products, but for whatever reason it seems as though comments/reviews have been disabled on our site.

Only one product we are allowed to comment on, and I think its because we added comments before some updates might of happened.

I added the login info to the private content.

Thank you guys for all you do,

Michael

Please, contact administrator
for this information.

#69448 Copied Theme version: 1.5 WooCommerce version: 2.3.11

14 Answers

Eva Kemp

Support staff

June 13, 2015 at 09:53

Hello,

Please show us an example of a page where you can’t leave a review and provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#69473 Copied

michaelcp23

Participant

June 15, 2015 at 18:42

Here is an example of a page I cannot leave/review a comment on.

https://sisrow.com/shop/cadiz-gosa-dress/#tab_reviews

Michael

Please, contact administrator
for this information.

#69631 Copied

Robert Hall

Support staff

June 15, 2015 at 18:52

Hello,

You’re using old theme version. Please update to latest.
http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
Don’t forget to make backup site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#69640 Copied

michaelcp23

Participant

June 16, 2015 at 18:04

Okay so I updated to woopress 2.0, and some of reviews were enabled on products and some were not. Weird, I have everything enabled, not sure what the issue is.

Example of a working reviews/comments:
https://sisrow.com/shop/candy-cane-striped-crop-top/

Example of a non-working reviews/comments:
https://sisrow.com/shop/clichy-lace-bodycon-dress/?GD_NONCE=16b71f0210

Not sure if that “?GD_NONCE=16b71f0210” at the end of the non-working reviews gives some insight on the issue. If you can shed any light on this matter that would be greatly appreciated.

Thank you,

Michael

#69859 Copied

Eva Kemp

Support staff

June 16, 2015 at 18:13

Hello,

Please specify the directory where your site files are located via FTP.

Regards,
Eva Kemp.

#69861 Copied

michaelcp23

Participant

June 16, 2015 at 19:10

No problem, see below.

/wp-content/themes/woopress

Please, contact administrator
for this information.

#69869 Copied

Eva Kemp

Support staff

June 16, 2015 at 19:18

Hello,

When I connected via FTP I see this folders listing:
http://storage1.static.itmages.com/i/15/0616/h_1434478615_1809383_763f02e884.png
So where exactly are your files located in?

Thank you.
Regards,
Eva Kemp.

#69872 Copied

michaelcp23

Participant

June 16, 2015 at 22:10

Thats so strange you see all that, that shouldn’t be the case. If you type in port 22, it should take you directly into the “html” folder so you can directly see all the content. But for whatever reason if that cannot be done, below is the files exact location.

/home/sisr2583144163/html

Thank you,

Michael

#69885 Copied

Eva Kemp

Support staff

June 17, 2015 at 09:25

Hello,

I tried to access “home” directory but I don’t have permissions. The directory can’t be opened.
Please give us full permissions to be able to edit the files.

Thank you.
Regards,
Eva Kemp.

#69955 Copied

michaelcp23

Participant

June 17, 2015 at 18:20

Full permissions are enabled. I am using the same login to access the FTP so I am not sure why you can’t access it.

Here is a screenshot of me logging into my FTP via FileZilla.

Please, contact administrator
for this information.

#70096 Copied

michaelcp23

Participant

June 18, 2015 at 21:32

Haven’t heard back from anyone? Please let me know if you guys can help, I don’t understand why comments/reviews aren’t working on my site.

Thank you,

Michael

#70351 Copied

Jack Richardson

Support staff

June 19, 2015 at 09:20

Hello,

The problem was caused by WP_MEMORY_LIMIT. We’ve increased the value in wp-config.php file.
Please clear browser cache and check tabs now.

Best regards,
Jack Richardson.

#70419 Copied

michaelcp23

Participant

June 19, 2015 at 23:06

Wow this was it, it literally fixed everything. Thank you so much Jack I really appreciate it.

Michael

#70560 Copied

Jack Richardson

Support staff

June 20, 2015 at 07:57

Hello,

You are welcome!

Best regards,
Jack Richardson.

#70581 Copied
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