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Product Search Page Not Showing Correctly

This topic has 10 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

Team IT Lime

Participant

July 23, 2024 at 14:42

Hey,

When I search using the top bar the search page shows a product count including hidden items, and the grid is showing empty spaces. If there are 12 products in the search for example it says 91 products found (that’s including hidden items) and the page only displays 4 items on the first page.

Files is visible for topic creator and
support staff only.

#406559 Copied Theme version: 9.3.15

9 Answers

Rose Tyler

Support staff

July 23, 2024 at 15:14

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#406574 Copied

Team IT Lime

Participant

July 23, 2024 at 15:45

Added in private area.

Thanks.

Please contact administrator
for this information.

#406583 Copied

Rose Tyler

Support staff

July 23, 2024 at 16:03

Hello,

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

#406587 Copied

Team IT Lime

Participant

July 23, 2024 at 16:17

Addded.

Thanks.

Please contact administrator
for this information.

#406589 Copied

Andrew Mitchell

Support staff

July 24, 2024 at 15:49

Hello, Team IT Lime,

Thank you for providing us with the access details. Could you kindly send us the link to the hidden product for the search query “Lkk”? We have noticed that the products have been imported, and it is possible that not all product data were correctly preserved during this process.

Best Regards,
8Theme’s Team

#406775 Copied

Team IT Lime

Participant

July 24, 2024 at 15:59

Hey, I’ve added a link for a hidden product from ‘lkk’. If i make this a draft the product count goes down to 90. It’s hidden on the site but still appearing in the count if it’s published.
You can see the search results page is broken maybe thats releated to the import issue.

Please contact administrator
for this information.

#406777 Copied

Andrew Mitchell

Support staff

July 25, 2024 at 16:16

Hello, Team IT Lime,

Thank you for reaching out and providing details about the issue you’re experiencing with the product count and search results on your site.

We have addressed the error concerning the search results, and we encourage you to check if the issue is resolved on your end. Additionally, this fix will be included in the upcoming theme update to ensure a smoother experience moving forward.

If you continue to encounter any problems or have further questions, please do not hesitate to contact us. We are here to help!

Best Regards,
8Theme’s Team

#407000 Copied

Team IT Lime

Participant

July 25, 2024 at 16:28

Hey Andrew,

Thanks for your help. It looks like the search page is fixed now.

We have another site that is a sub domain for this project. Can you please add the fix to this one as well?

I have added the details in the private area.

Appreciate your help.

Please contact administrator
for this information.

#407003 Copied

Andrew Mitchell

Support staff

July 25, 2024 at 16:45

We are pleased to inform you that we have implemented a fix on your subdomain. Kindly verify the update at your earliest convenience.

Best Regards,
8Theme’s Team

#407006 Copied
Tagged: correct woocommerce display, fix woocommerce issues, product search page, search page errors, woocommerce search not showing, wordpress woocommerce themes
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