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Product selection - by Rodrigo - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

Rodrigo

Participant

May 21, 2019 at 15:38

Hello again
I just discovered that in the color selection of each product it does not change to the correct photo (private)
What can I do?

Regards,

Please, contact administrator
for this information.

#214107 Copied Theme version: 5.0

19 Answers

Olga Barlow

Support staff

May 21, 2019 at 18:29

Hello,

Sorry but I don’t see any problem https://gyazo.com/d2fd7c523f616a5f581d462fbd7782a8
Have you sorted out?

Regards

#214114 Copied

Rodrigo

Participant

May 22, 2019 at 08:12

Hello again Olga….It ‘s strange because it does’t work neither on my computer or on my mobile…but yes in my partner computer…something is wrong about that…

#214140 Copied

Rose Tyler

Support staff

May 22, 2019 at 08:15

Hello,

Please clear all cache and check one more time.
If this doesn’t help, let us know version of your browser.

Regards

#214142 Copied

Rodrigo

Participant

May 22, 2019 at 08:25

Hello,
Cache is clean and Chrome is updated….In firefox works fine…..The problem is in Chrome

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Rodrigo

Participant

May 22, 2019 at 08:29

Ohhh!…It’s fixed!!!….I have cheaned cache again and it works!!!
Many many tks!!!

#214145 Copied

Rose Tyler

Support staff

May 22, 2019 at 08:30

You’re welcome!
Have a nice day.

Regards

#214146 Copied

Rodrigo

Participant

May 22, 2019 at 09:56

Hello again Rose…something is wrong about te colour selection in mobile:
.- The foto gallery is hidden and if you select different colour doesn’t change…but it’s ok if you maximize the photo… tks for you patience 🙁

#214149 Copied

Olga Barlow

Support staff

May 22, 2019 at 10:34

Hello,

You have js errors in the console http://prntscr.com/nrssnq
If you enabled the cache plugin try to disable minification option, seems one of the third-party plugins that you use does not support minification.

Regards

#214159 Copied

Rodrigo

Participant

May 22, 2019 at 11:28

Ok…tks…I’m speaking with plugin support….

#214169 Copied

Rose Tyler

Support staff

May 22, 2019 at 12:07

You’re welcome.

Regards

#214172 Copied

Rodrigo

Participant

May 23, 2019 at 08:07

Hello again Rose….the plugin support says that they can’t do something. So, the problem is about cache plugin? May be we need to change the cache plugin provider

#214218 Copied

Olga Barlow

Support staff

May 23, 2019 at 14:30

Hello,

Cache plugin provider? Don’t understand you.
1) Could you tell me if you use a cache plugin or server cache?
2) Provide me temporary Dashboard access to your site to check the plugins that you use.

Regards

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Rodrigo

Participant

May 23, 2019 at 16:21

Hello Olga:
1) Cache plugin
2) Private

Regards,

Please contact administrator
for this information.

#214260 Copied

Olga Barlow

Support staff

May 23, 2019 at 17:35

Hello,

Seems that problem is related to theme. Could you, please, provide FTP access to your site to help you?

Regards

#214269 Copied

Olga Barlow

Support staff

May 24, 2019 at 10:02

Hello,

We were able to edit files via the Dashboard. Check now.

Regards

#214316 Copied

Rodrigo

Participant

May 28, 2019 at 10:10

Tks Olga!!…Could I know what was the problem??

Regards,

#214463 Copied

Olga Barlow

Support staff

May 28, 2019 at 14:34

Hello,

It was theme bug with the image of the product variation, the problem with the script. We have fixed problem on your site and fix also will be included in next theme update.

Regards

#214476 Copied

Rodrigo

Participant

May 28, 2019 at 15:46

Thanks!!

#214483 Copied

Olga Barlow

Support staff

May 28, 2019 at 18:49

You are welcome!

Regards

#214496 Copied
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