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Product settings switch automatically to standard template when editing products sometimes

This topic has 4 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

Marius

Participant

November 23, 2023 at 14:34

Hi Team.
In our Shop the Product template settings switch automatically to standard template sometimes when editing products. It should be on elementor theme. Unfortunately the product is not shown properly anymore when that happens. Any idea how this is happening?
best
Marius

#374540 Copied Theme version: 9.2.3 WooCommerce version: 8.3.0

3 Answers

Rose Tyler

Support staff

November 23, 2023 at 15:04

Hello, Marius,

We apologize for any inconvenience you may be experiencing. It seems that we need a bit more information to fully understand the issue you’re facing. Could you please provide us with more detailed descriptions, screenshots, or even a video if possible? This will help us to assist you more effectively.

Kind Regards,
8theme team

#374550 Copied

Marius

Participant

November 23, 2023 at 15:09

Hi its about the Template of a product. https://freeimage.host/i/Jo5h8hu
In the image you can see where I can set it to Theme. And sometimes when I edit a product without changing anything at the template setings it switches to standard-template. And then I have to manually set it again to theme to make the product work again.
hope that made it more clear.
best
marius

#374553 Copied

Rose Tyler

Support staff

November 23, 2023 at 16:56

Hello, Marius,

Thank you for your response.

How it works when not ur theme, but the default WooCommerce theme – Storefront is activated.
We suppose that this behavior is independent of our theme.

What exactly is different about these two templates on your site? Maybe something can be done to remove the need to choose another template and you will use the default one.

Kind Regards,
8theme team

#374572 Copied
Tagged: automatic product settings switch, resolve woocommerce product editing, standard template editing, wordpress product settings fix, wordpress woocommerce templates
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