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Product SKU Search Not Working - by George

This topic has 7 replies, 3 voices, and was last updated 7 years ago ago by Rose Tyler

George

Participant

November 6, 2017 at 01:50

On one of the earlier theme udpates, the ability to search by the product sku in the header stopped working. On some sku’s you can see the product display as “products found” and then it goes away when search stops and it says “No products were found”. Here are a couple sku’s to check: VG-7000 and SP-2000. It used to work just fine. Thanks. See private

Please, contact administrator
for this information.

#176821 Copied

6 Answers

Olga Barlow

Support staff

November 6, 2017 at 13:18

Hello,

Could you, please, provide me FTP access to check and help you to solve the issue?

Regards

#176886 Copied

George

Participant

November 7, 2017 at 05:48

See private

Please, contact administrator
for this information.

#176934 Copied

Olga Barlow

Support staff

November 8, 2017 at 11:07

Hello,

Thank you. I passed your request to our developers and inform you once we fix it.

Regards

#177069 Copied

Olga Barlow

Support staff

November 8, 2017 at 11:13

Hello,

Please, check the FTP access that you provided, we can’t connect to your server.

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Regards

#177070 Copied

George

Participant

November 9, 2017 at 05:56

see private Thanks.

Please, contact administrator
for this information.

#177168 Copied

Rose Tyler

Support staff

November 9, 2017 at 10:26

Hello,

Sorry, but still we can’t connect. Please check.

Regards

#177202 Copied
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