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Product Slider - by Backes1 - on WordPress WooCommerce support

This topic has 21 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Backes1

Participant

July 11, 2020 at 12:25

Product slider is not working on Chrome nor even on Microsoft Edge. It is working on cell browsers and on Firefox. Adding 3 images it works for two only, not 3.

#244090 Copied Theme version: 6.3.7 WooCommerce version: 4.3.0

20 Answers

Rose Tyler

Support staff

July 11, 2020 at 12:46

Hello,

Thanks for using our theme.
Please describe the situation in more detail with screenshots, for better understanding.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Also, provide temporary wp-admin access.

Regards

#244094 Copied

Backes1

Participant

July 11, 2020 at 13:00

Hi Rose,

Please, Check the slider on this product
https://atacadoatalaia.com.br/product/animais-pelucia-pq/

Thanks

Please contact administrator
for this information.

#244099 Copied

Rose Tyler

Support staff

July 11, 2020 at 14:02

Hi Backes1,

I do not see any problem with the slider on this product page http://prntscr.com/tfvqpd What exactly doesn’t work correctly?

Regards

#244105 Copied

Backes1

Participant

July 11, 2020 at 14:14

It is not sliding! As you can see there are two images. Try it on chrome!
It is not working, not even on clicking on those thumbnails.
https://prnt.sc/tfvw82

#244107 Copied

Rose Tyler

Support staff

July 11, 2020 at 14:21

Dear,

I’ve checked the slider in Chrome, here is a video – https://gyazo.com/dace589dcc3b49792df3b75ea51cf118
Maybe you have any Chrome extension that caused this problem, try to temporary disable all browser extensions.
Also, clear all cache.

Regards

#244110 Copied

Backes1

Participant

July 11, 2020 at 14:52

I tried it on 3 computers removing all extensions.

https://prnt.sc/tfwc2a
Still not working
https://prnt.sc/tfwd19

#244115 Copied

Rose Tyler

Support staff

July 11, 2020 at 15:39

What version of the Chrome browser do you use?
To be able to help, we need to see the problem. As you can watch in the video, it works fine for us.
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Regards

#244124 Copied

Backes1

Participant

July 11, 2020 at 16:08

cache Is cleaned
any product with 3 images it is sliding two only
why?

it seems not a browser problem

#244134 Copied

Backes1

Participant

July 11, 2020 at 18:26

Check this product with 3 images.
Sliding is working only for those two first.

https://gyazo.com/ca06049e002c9eb3631abf0f5abb5ef2

#244146 Copied

Rose Tyler

Support staff

July 12, 2020 at 07:48

Hello,

Please provide URL of the product where the problem persists.

Regards

#244162 Copied

Backes1

Participant

July 14, 2020 at 12:19

Rose, it is not solved at all
https://atacadoatalaia.com.br/product/cesto-organizador-rattan-c-tampa-md/
3 images, you can slide two only
2 images, you can slide one only
it is not a cache problem
i checked it on 4 computers

#244371 Copied

Backes1

Participant

July 14, 2020 at 12:27

https://gyazo.com/fba1444d15d28b26fc9d2387786c7df2

#244372 Copied

Olga Barlow

Support staff

July 14, 2020 at 22:43

Hello,

That’s very strange because we have tested using Chrome https://gyazo.com/31726789c32a07070a4f33a8764f6142 and Safari https://gyazo.com/8bc8f13091b4e038e940934ed5aaa634 and don’t face the problem.

Regards

#244417 Copied

Backes1

Participant

July 14, 2020 at 23:58

I see you testing that problem on a apple computer running other system. Could you please test it on a windows system?

#244421 Copied

Rose Tyler

Support staff

July 15, 2020 at 16:09

Hello,

Please provide correct wp-admin and FTP access.

Regards

#244504 Copied

Backes1

Participant

July 15, 2020 at 19:50

Please, find my credentials on my private area

Please contact administrator
for this information.

#244520 Copied

Olga Barlow

Support staff

July 15, 2020 at 21:36

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#244529 Copied

Rose Tyler

Support staff

July 16, 2020 at 08:26

Hello,

Fixed. Please clear cache and check now.

Regards

#244548 Copied

Backes1

Participant

July 16, 2020 at 23:43

Yes, see..i was right!
thanks you did not close my topic
can you tell me how to fix same problem in other site?
i mean, i have another site with same problem.

#244607 Copied

Rose Tyler

Support staff

July 17, 2020 at 07:03

Hi,

Theme Options > WooCommerce (Shop) > Single product builder > https://prnt.sc/tjdt6g (width of sections in one row should be 100).

Regards

#244622 Copied
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