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Product Slider Gallery not functioning properly in Chrome browser

This topic has 6 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

pensline

Participant

January 29, 2019 at 23:23

I have gone thru all the forum notes on this topic and none of the solutions work for me:

I cannot get the slider gallery to function in Chrome. It is working in other browsers. I just get a blank image next to the main image.

I also cannot view thumbnails in related products in Chrome browser

EDIT: Just noticed this is a browser issue. Displays correct in IE & FF but not Chrome

#208212 Copied Theme version: 4.7.2 WooCommerce version: 3.5.4

5 Answers

Rose Tyler

Support staff

January 30, 2019 at 09:31

Hello,

It works fine in Chrome browser for me – https://prnt.sc/me4hf9 Please make sure that your version of the browser is not very old and any of browser extensions on your computer don’t affect displaying of the site.

Regards

#208226 Copied

pensline

Participant

January 30, 2019 at 23:45

Thank you for the response. Great thought but unfortunately i’ve found this is an issue on different computers. Half our office can see it. Half cannot. What do you suggest?

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Rose Tyler

Support staff

January 31, 2019 at 15:42

Please clear browser cache.
Also, let me know in which version of Chrome browser you face the problem.

Regards

#208335 Copied

pensline

Participant

January 31, 2019 at 17:31

This works, thank you. Chrome Version 71.0.3578.98. I hope we don’t get alot of calls about not viewing properly. I’ll have to walk everyone through clearing their cache lol.

#208360 Copied

Olga Barlow

Support staff

January 31, 2019 at 17:39

Hello,

If the browser cache of the old files is the reason of the problem we can do nothing.

Regards

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