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Product Slider Shortcode Not Working Correctly

This topic has 2 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

labargemedia

Participant

August 30, 2017 at 19:30

Hello,

On our client’s homepage we’re using the 8Theme Products shortcode to display different categories of products. However, while some of them are working okay, one of the blocks is unexplainably not showing some products marked there. These products are searchable and public products and, from what we can tell, 100% the same as other products that are showing. It seems to arbitrarily choose which products will show (which is only one at the moment) and which to hide. When visiting the homepage, scroll down to Featured Products and you can see the blocks. The one that is giving issues is the Best in Class NYWFC 2017 block. Now, we’re not using a category here, we’re choosing specific products in the shortcode options. But it’s only showing one product right now even though I believe 6-7 are selected on the backend.

Thank you!

#171164 Copied Theme version: 3.11 WooCommerce version: Current

1 Answer

Rose Tyler

Support staff

August 31, 2017 at 10:02

Hello,

You are using the old version of our theme and it could be the reason of your problem. We would recommend you to do the backup of all the files and DB and update theme and all the plugins to latest versions. I would recommend you to check update changelog before the update to version 4.4 to be sure that it’s ok for you.

Regards

#171189 Copied
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