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Product Tabs Don't Work - by jgnai - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

jgnai

Participant

February 7, 2018 at 19:05

I am using a basically brand new install of XStore. No additional plugins installed at all.
And the product page tabs don’t work on my site. If you click reviews, nothing happens.

For example, here is an unedited demo product:

http://woocommerce-149302-427972.cloudwaysapps.com/product/4071

Clicking the reviews tab does nothing. I have also tried a tab plugin (now deactivated) and still nothing when I click tabs.

#184303 Copied

7 Answers

Rose Tyler

Support staff

February 8, 2018 at 09:52

Hello,

Thanks for the topic.
What version of woocommerce plugin do you use?

Regards

#184360 Copied

jgnai

Participant

February 8, 2018 at 12:48

Woocommerce version 3.3.1

This is a fresh install. I downloaded Xstore yesterday and installed it and the included plugins. Nothing else. The tabs never worked.

#184404 Copied Theme version: 4.1.8 WooCommerce version: 3.3.1

Rose Tyler

Support staff

February 8, 2018 at 14:08

Hello,

Please provide temporary wp-admin and FTP access in Private Content.

Regards

#184420 Copied

jgnai

Participant

February 8, 2018 at 14:13

Updated in private content. Thanks

Please, contact administrator
for this information.

#184422 Copied

Olga Barlow

Support staff

February 8, 2018 at 17:42

Hello,

We can’t login to your Dashboard because username is incorrect.
Your problem is related to Stripe plugin js error http://prntscr.com/ibymu1 and it breaks all the other scripts. Disable plugin and check. Contact plugin author to solve the problem.

Regards

#184503 Copied

jgnai

Participant

February 8, 2018 at 17:54

Thank you. I entered test keys and this resolved the problem.

#184508 Copied

Olga Barlow

Support staff

February 8, 2018 at 18:06

Hello,

You are welcome!

Regards

#184512 Copied
Tagged: fix product tabs, product tabs, troubleshooting, wordpress themes, wordpress woocommerce
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