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Product tabs not working on products with variations

This topic has 12 replies, 5 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

jonnebee

Participant

January 16, 2015 at 00:54

I noticed others have asked this questions as well and they were asked to turn off all plugins to find the conflict.

I have deactivated all plugins except woocommerce and the problem persisted.

I have not made any hardcoded changes to the them files other than creating a custom.css file.

Please, contact administrator
for this information.

#33797 Copied

11 Answers

antcuc

Participant

January 16, 2015 at 08:42

For me the culprit was Woocmmerce Yith Zoom Magnifier. Disappointed because I really want to use the magnifier on mobile since Royal doesn’t have that feature.

#33816 Copied

Eva Kemp

Support staff

January 16, 2015 at 09:34

Hello @jonnebee,

Please provide us with FTP credentials to check this issue.

Thank you.
Regards,
Eva Kemp.

#33827 Copied

jonnebee

Participant

January 17, 2015 at 02:52

FTP is here…

Please, contact administrator
for this information.

#33964 Copied

Eva Kemp

Support staff

January 17, 2015 at 15:13

Hello @jonnebee,

I’ve updated the file etheme.js.
Please check tabs now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#34025 Copied

jcmeboutique

Participant

January 20, 2015 at 02:37

I am having this issue as also. Would you be able to update mine as well?

Thank you!

Please, contact administrator
for this information.

#35255 Copied

Eva Kemp

Support staff

January 20, 2015 at 10:12

Hello @jcmeboutique,

The file has been updated.
Please check your site.

Thank you.
Regards,
Eva Kemp.

#35300 Copied

ecoofficegals

Participant

January 26, 2015 at 21:35

same issue here on 4 products I presume the ones with variables sending login, please help. I tried to re-ftp etheme.js. from the latest version of the theme it didn’t help. Thanks!

Please, contact administrator
for this information.

#37165 Copied

ecoofficegals

Participant

January 26, 2015 at 22:01

sorry gave my site login not FTP, re-sending for my post above.

Please, contact administrator
for this information.

#37173 Copied

Eva Kemp

Support staff

January 27, 2015 at 10:10

Hello @ecoofficegals,

Sorry, but the credentials to FTP are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#37272 Copied

ecoofficegals

Participant

January 28, 2015 at 00:18

I just copied what I sent you to login and had no issue. Since I’m in Filezilla can you just send me the proper file to load maybe?
I’ll recopy, the Raleway font you are using on here is so hard to read there’s a quotation mark ” in the password I don’t even think you can see it in what I sent.
You may want to consider changing the font to something that’s easier to read I have a really hard time with it.

Please, contact administrator
for this information.

#37687 Copied

Eva Kemp

Support staff

January 28, 2015 at 00:57

Hello @ecoofficegals,

Thank you. I’ve logged in to FTP.
I’ve updated the file.
Please check tabs now and clear browser cache before.

Than you.
Regards,
Eva Kemp.

#37694 Copied
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