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Product tabs not working & out of date files

This topic has 4 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

Eagle_007

Participant

September 11, 2015 at 07:39

Hello WooPress Support,
The product tabs on my single product pages are not working correctly. I have three tabs: DESCRIPTION, ADDITIONAL INFORMATION and RETURNS & DELIVERY but only the Description tab displays its content. When I click on the other two tabs, the content for the Description tab shows instead of the correct info.

Also, the WooCommerce System Status report shows four out of date files, and I am wondering if the problem with the product tabs is caused by those four out of date files.

The four files in /wp-content/plugins/woocommerce/templates are 2.4.0 = correct
but the four files in /wp-content/themes/woopress/woocommerce are 1.6.4 = out of date

I have pasted the System Status report in to the private area below.

I hope you can help me resolve these two problems.

Thank you!

Please, contact administrator
for this information.

#86093 Copied Theme version: WooPress v 2.0 WooCommerce version: 2.4.6

3 Answers

Robert Hall

Participant

September 11, 2015 at 08:05

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your site before starting update process!
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#86107 Copied

Eagle_007

Participant

September 11, 2015 at 09:54

Thank you Robert, my site is working properly now.

#86143 Copied

Robert Hall

Participant

September 11, 2015 at 09:55

Hello,

You’re welcome!

Regards,
Robert Hall.

#86144 Copied
Tagged: fixing, out-of-date files, product tabs, templates, troubleshooting, woocommerce, wordpress
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Product tabs not working & out of date files

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