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Product template changes back to standard template when I set it to theme

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Marius

Participant

July 31, 2023 at 11:05

Hi,
I have a problem with the product template in my shop. I set all the products to the template “theme” and randomly it changes back to standard template in some products after some time. Why is that? With the standard template the complete simple product builder part is missing so customers can´t buy the product anymore.
Looking forward to your reply.
best regards
Marius

#363300 Copied Theme version: 9.1.8 WooCommerce version: 7.8.2

1 Answer

Rose Tyler

Support staff

July 31, 2023 at 13:14

Hello, Marius,

Thank you for getting in touch with us.

Please describe the situation in more detail with screenshots or video, for a better understanding.
Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and provide us with the URL.

Also, provide temporary wp-admin access.

Kind Regards,
8theme team

#363305 Copied
Tagged: changes, product, standard, templates, theme, woocommerce, wordpress
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