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Product Thumbnails - by garywatson - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

garywatson

Participant

July 29, 2015 at 16:44

Hi Eva

I am having alot of issues with the them in particular the product thumbnails.

i have used hard crop & soft crop in woocommerce & regenerated the images,

I have resized every image to all be the same height of 1000px and im still having a nightmare with this.

WordPress Environment
Home URL: [?] http://www.hensontherun.ie
Site URL: [?] http://www.hensontherun.ie
WC Version: [?] 2.3.13
WC Database Version: [?] 2.3.13
Log Directory Writable: [?] ✔ /home/afforda3/public_html/hensontherun.ie/wp-content/uploads/wc-logs/
WP Version: [?] 4.2.3
WP Multisite: [?] –
WP Memory Limit: [?] 96 MB
WP Debug Mode: [?] –
Language: [?] en_US
Server Environment
Server Info: [?] Apache
PHP Version: [?] 5.4.36
PHP Post Max Size: [?] 20 MB
PHP Time Limit: [?] 30
PHP Max Input Vars: [?] 1000
SUHOSIN Installed: [?] –
MySQL Version: [?] 5.5.42
Max Upload Size: [?] 20 MB
Default Timezone is UTC: [?] ✔
fsockopen/cURL: [?] ✔
SoapClient: [?] ✕ Your server does not have the SOAP Client class enabled – some gateway plugins which use SOAP may not work as expected.
DOMDocument: [?] ✔
GZip: [?] ✔
Remote Post: [?] ✔
Remote Get: [?] ✔
Server Locale
decimal_point: [?] .
thousands_sep: [?] N/A
mon_decimal_point: [?] N/A
mon_thousands_sep: [?] N/A
Active Plugins (9)
LayerSlider WP by Kreatura Media – 5.3.2
Contact Form 7 by Takayuki Miyoshi – 4.2.1
Gravity Forms by rocketgenius – 1.7.11
Maintenance by fruitfulcode – 2.4
MNKY Vector Icons Plugin by MNKY Studio – 1.2
Regenerate Thumbnails by Viper007Bond – 2.2.4
Revolution Slider by ThemePunch – 4.6.3
WooCommerce by WooThemes – 2.3.13
YITH WooCommerce Wishlist by Yithemes – 2.0.8
Settings
API Enabled: [?] ✔
Taxes Enabled [?] –
Shipping Enabled [?] ✔
Force SSL: [?] –
Currency [?] EUR (€)
Currency Position [?] left
Thousand Separator [?] ,
Decimal Separator [?] .
Number of Decimals [?] 2
WC Pages
Shop Base: [?] #8 – /shop/
Cart: [?] #9 – /cart/
Checkout: [?] #10 – /checkout/
My Account: [?] #11 – /my-account/
Taxonomies [?]
Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
Theme
Name: [?] IDStore – Responsive WordPress Theme
Version: [?] 3.7
Author URL: [?] http://themeforest.net/user/8theme
Child Theme: [?] ✕ – If you’re modifying WooCommerce or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: [?] ✔
Templates [?]
Overrides (WooCommerce): idstore/woocommerce/archive-product.php,
idstore/woocommerce/cart/cart-empty.php,
idstore/woocommerce/cart/cart-shipping.php,
idstore/woocommerce/cart/cart-totals.php,
idstore/woocommerce/cart/cart.php,
idstore/woocommerce/cart/cross-sells.php,
idstore/woocommerce/cart/shipping-calculator.php,
idstore/woocommerce/checkout/form-billing.php,
idstore/woocommerce/checkout/form-checkout.php,
idstore/woocommerce/checkout/form-login.php,
idstore/woocommerce/checkout/form-pay.php,
idstore/woocommerce/checkout/review-order.php,
idstore/woocommerce/content-product.php,
idstore/woocommerce/content-product_cat.php,
idstore/woocommerce/content-single-product.php,
idstore/woocommerce/content-widget-product.php,
idstore/woocommerce/global/quantity-input.php,
idstore/woocommerce/global/wrapper-end.php,
idstore/woocommerce/global/wrapper-start.php,
idstore/woocommerce/loop/add-to-cart.php,
idstore/woocommerce/loop/pagination.php,
idstore/woocommerce/loop/result-count.php,
idstore/woocommerce/loop/sale-flash.php,
idstore/woocommerce/myaccount/form-edit-address.php,
idstore/woocommerce/myaccount/form-login.php,
idstore/woocommerce/myaccount/my-account.php,
idstore/woocommerce/myaccount/my-address.php,
idstore/woocommerce/myaccount/my-orders.php,
idstore/woocommerce/order/form-tracking.php,
idstore/woocommerce/order/tracking.php,
idstore/woocommerce/single-product/add-to-cart/external.php,
idstore/woocommerce/single-product/add-to-cart/simple.php,
idstore/woocommerce/single-product/add-to-cart/variable.php,
idstore/woocommerce/single-product/meta.php,
idstore/woocommerce/single-product/price.php,
idstore/woocommerce/single-product/product-image.php,
idstore/woocommerce/single-product/product-thumbnails.php,
idstore/woocommerce/single-product/related.php,
idstore/woocommerce/single-product/sale-flash.php,
idstore/woocommerce/single-product/short-description.php,
idstore/woocommerce/single-product/tabs/additional-information.php,
idstore/woocommerce/single-product/tabs/description.php,
idstore/woocommerce/single-product/tabs/tabs.php,
idstore/woocommerce/single-product/title.php,
idstore/woocommerce/single-product/up-sells.php,
idstore/woocommerce/single-product-reviews.php,
idstore/woocommerce/single-product.php

Please, contact administrator
for this information.

#77723 Copied Theme version: 3.7 WooCommerce version: 2.3.13

15 Answers

Eva Kemp

Support staff

July 29, 2015 at 18:16

Hello,

We can’t access your site. It’s not loading. Are there any restrictions on a server at your hosting provider?
Please check it.

Regards,
Eva Kemp.

#77743 Copied

garywatson

Participant

July 30, 2015 at 13:55

Hi Eva

The site is loading fine we have no restrictions on it at all

#77890 Copied

garywatson

Participant

July 30, 2015 at 13:57

It is currently in maintenance mode as it is looking a disastor but I provided you the login details for wp access

#77891 Copied

Eva Kemp

Support staff

July 30, 2015 at 15:03

Hello,

We still can’t access your site. Here is a screenshot what we see:
http://storage4.static.itmages.com/i/15/0730/h_1438265010_6013908_f9c58db402.png
Please ask your host if any Firewall on a server is blocking access.

Thank you.
Regards,
Eva Kemp.

#77898 Copied

garywatson

Participant

July 30, 2015 at 16:38

Ive accessed it from pc, laptop and phone i will supply ftp details now to ensure you have access as I need this fixed asap. Have you tried from google chrome or other browser

Please, contact administrator
for this information.

#77907 Copied

Jack Richardson

Support staff

July 30, 2015 at 17:47

Hello,

We can connect neither to your site nor to FTP account.
Here is the error in FileZilla:
http://storage1.static.itmages.com/i/15/0730/h_1438274737_2099246_db0ddeb11b.png
We tried to use different browsers to view the site but there is still the error.

Have you asked your hosting provider about this issue?
Please do this and show our screenshots to them. Perhaps our IP address has to be whitelisted on a server.

Thank you.
Best regards,
Jack Richardson.

#77914 Copied

garywatson

Participant

July 31, 2015 at 10:24

Hi Jack

The hosting company has sent the following to me below

We need more information to solve this.

– Forward us his IP address which he can get himself by going to http://ip.letshost.ie
– How and under what circumstances is he getting those 404 errors? We need the steps to replicate.
– What exactly he is doing.

#77966 Copied

Jack Richardson

Support staff

July 31, 2015 at 11:20

Hello,

– The IP address has been sent to your email address. Please check.
– I’m just opening your site and getting the same error as my colleague showed on the screenshot:
http://storage4.static.itmages.com/i/15/0730/h_1438265010_6013908_f9c58db402.png

Best regards,
Jack Richardson.

#77989 Copied

garywatson

Participant

July 31, 2015 at 12:39

Hi Jack

I was missing a character in my email address and updated it in my profile if you can send to the amended address please

Please, contact administrator
for this information.

#78008 Copied

Jack Richardson

Support staff

July 31, 2015 at 15:18

Hello,

The email has been resent.
Please check.

Best regards,
Jack Richardson.

#78023 Copied

garywatson

Participant

August 7, 2015 at 14:59

I have added to server to cloudflare as it could be a country issue and told you will be able to access once it was added to this, can you please try again

#79021 Copied
Jack Richardson

Support staff

August 7, 2015 at 16:49
Hello,

Please add this code in custom.css file:
```
.product-grid .product-image img {
  height: 200px;
}
```
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.
#79030 Copied
garywatson

Participant

August 7, 2015 at 16:52

Hi Jack

It has done nothing to the website when added to default.custom.css????

#79031 Copied

garywatson

Participant

August 7, 2015 at 16:55

I changed the css file like your tutorial, added the code to custom.css & activated the css and its still the same

#79032 Copied
Jack Richardson

Support staff

August 10, 2015 at 09:54
Hello,

I’ve also added this code in custom.css:
```
.product-grid .product-name {
  height: 50px;
}
```
Please check the products now.

Best regards,
Jack Richardson.
#79173 Copied
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