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Product thumbnails gallery displayed twice on single product page

This topic has 14 replies, 4 voices, and was last updated 8 years, 1 months ago ago by Rose Tyler

mohdqasim

Participant

December 2, 2016 at 13:40

Hi,
I was using legenda theme (v 2.1), but had lost the credetials, so after the wordpress update, I repurchased the theme, and installed the latest version of theme.
But since then the products thumbs are displayed twice on product page.
Can you please check the issue asap.

Please, contact administrator
for this information.

#147736 Copied Theme version: 3.0 WooCommerce version: 2.6.8

13 Answers

Jack Richardson

Support staff

December 2, 2016 at 15:35

Hello,

Please provide us with WP Dashboard and FTP credentials in private content and we’ll check the issue.
Thank you.

Best regards,
Jack Richardson.

#147744 Copied

mohdqasim

Participant

December 7, 2016 at 07:47

Hi Sorry for the late reply.
I have created a new demo for you , the details are in the private content.

Please, contact administrator
for this information.

#148190 Copied

Eva Kemp

Support staff

December 7, 2016 at 10:01

Hello,

Please update the theme to the latest version 3.0.3.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#148211 Copied

mohdqasim

Participant

December 7, 2016 at 10:11

the theme is already the latest version.
please login and check

#148215 Copied

Rose Tyler

Support staff

December 7, 2016 at 11:25

Hello,

Please, try to disable 3rd-party plugin – WooThumbs – Multiple Images per Variation and check single product page then. Don’t forget to clear browser and server cache before checking.

Regards,
Rose Tyler.

#148218 Copied

mohdqasim

Participant

December 8, 2016 at 06:19

Oh! The double images are removed after disabling the woothumbs plugin.
But that’s not a solution, as I need that plugin, and it was working fine with the old version of your theme.

#148312 Copied
Rose Tyler

Support staff

December 8, 2016 at 08:26
Hello,

We don’t provide support for 3rd-party plugins and can’t guarantee their full compatibility with the theme.
You can try to add this code in Custom CSS:

.single-product #jckWooThumbs_img_wrap { display: none; }

or this

.single-product .images.zoom-disabled.shown { display: none; } .single-product .span6.product_meta { width: 100%; }

Regards,
Rose Tyler.
#148323 Copied
mohdqasim

Participant

December 9, 2016 at 11:49

Thanks for you support.
There’s one more issue I am facing.
The product page , and cart page are all showing “Shop” in title instead of the actual page title.

Please, contact administrator
for this information.

#148483 Copied

Rose Tyler

Support staff

December 9, 2016 at 11:57

Hello,

You’re welcome!
When I tried to enter WP Dashboard I got this error:
ERROR: The password you entered for the username is incorrect.
So please check the credentials or reset the password.

Regards,
Rose Tyler.

#148485 Copied

mohdqasim

Participant

December 9, 2016 at 12:15

Sorry, you are right ,and thanks for such a quick reply.
I have reset the password back to the one I gave you.
So you can now login with the credentials, I have provided you.

#148488 Copied
Rose Tyler

Support staff

December 9, 2016 at 14:37
Hello,

We’ll fix it in the next theme update. Thanks for the report!
You can wait for the update or go to legenda/framework/theme-functions.php and change this code http://prnt.sc/deg797 to this http://prnt.sc/deg7lt

<?php if ( is_shop() ): ?> <h1 class="title"><span><?php woocommerce_page_title(); ?></span></h1> <?php else: ?> <h1 class="title"><span><?php the_title(); ?></span></h1> <?php endif; ?>

Regards,
Rose Tyler.
#148491 Copied
mohdqasim

Participant

December 12, 2016 at 10:27

Thanks.
That solved half the issue.
But after making the change you said, the category page is showing the title of the first product.
Example :
wrong – http://leanports.com/44/teddytods/product-categorie/agendas/ciak/
correct – http://www.teddytods.nl/product-categorie/agendas/ciak/

#148634 Copied
Rose Tyler

Support staff

December 13, 2016 at 08:46
Hello,

Oh, I see. Change previous code to

<?php if ( is_shop() || is_product_category() || is_product_tag() || taxonomy_exists( 'brand' ) && is_tax( 'brand' ) ): ?> <h1 class="title"><span><?php woocommerce_page_title(); ?></span></h1> <?php else: ?> <h1 class="title"><span><?php the_title(); ?></span></h1> <?php endif; ?>

Regards,
Rose Tyler.
#148812 Copied
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