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Product thumbnails hidden error conflict with Gift card plugin

This topic has 7 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Teal

Participant

May 11, 2022 at 16:20

Hi There,

We are trying to set up a virtual gift card product, but there seems to be a conflict with the theme. The problem is that it will not show the main image for the gift card. https://paddleandsurf.co.uk/product/virtual-gift-card/

The Yith support team sent this screenshot showing the error.

https://prnt.sc/k60drCYdPhkL

They also said –
There is something in your theme (code or option, I don’t know) that is hiding the image:

This is only happening when your theme is active, I deactivated almost all your plugins and the image weren’t showing up.

I have added login credentials in the private area, please let me know if you need FTP

Thanks

Guy

Please, contact administrator
for this information.

#323666 Copied Theme version: 8.1.5

6 Answers

Olga Barlow

Support staff

May 11, 2022 at 16:28

Hello,

Provide us with FTP access to your site to check the issue in more detail, please.

Regards

#323669 Copied

Teal

Participant

May 11, 2022 at 16:31

FTP in private area.

Thanks

Please contact administrator
for this information.

#323672 Copied

Teal

Participant

May 12, 2022 at 12:30

Hi There,

Quick update from the plugin provider.

YITH Support Team (YITH Support Team)
May 12, 2022, 12:56 GMT+2
Hello Guy,

What I see is that your theme is modifying the product image.
Can you contact your theme about disabling this functionality?

I’m looking forward your response.

Regards,
Christian R.

Thanks

Guy

#323717 Copied

Olga Barlow

Support staff

May 12, 2022 at 14:42

Hello,

Check now, please.

Regards

#323727 Copied

Teal

Participant

May 12, 2022 at 18:07

Yes, that works great, many thanks.

Is there anything we need to do to stop whatever you changed getting overwritten when new updates come out?

Thanks

Guy

#323750 Copied

Olga Barlow

Support staff

May 13, 2022 at 14:52

Hello,

We made changes in the child theme, so you won’t lose them after the theme update.

Regards

#323817 Copied
Tagged: gift card plugin, hidden error conflict, product thumbnails, themes, woocommerce, wordpress
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