Product title line limit isn’t working in Home page

Hello, Trends Bird Limited,

Thank you for contacting us and for using XStore.

Please provide FTP access.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello,

We’ve recreated the problem on our test site and fixed it. The fix will be included in the next update also.

To apply it early, please download 3 files from this page – https://we.tl/t-ufLkZlJA9Q and re-upload them into et-core-plugin/app/controllers/elementor/general folder via FTP.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

The problem was caused by your custom CSS code.
We’ve deleted
.mobile-header-wrapper {
display: unset !important;
}
from https://prnt.sc/c14MVfCe2mgW to fix the problem. You can check the header now.

Kind Regards,
8theme team

Hello, @Trends Bird Limited,

Our theme provides three styles of the checkout page, which you can set by using the Advance Cart/Checkout Layout option under XStore >> Theme Options >> WooCommerce.

The available styles are Classic, Multistep, and Separated.

Unfortunately, there is no other way to change the layout of the checkout page, except through Customization or by using a third-party plugin.

Best Regards,
8Theme’s Team

Hello, Trends Bird Limited,

1/ Unfortunately we cannot tell you the names of plugins for customization Cart/Checkout pages but as we know there are many free plugins that you may install and test. You can contact support of WooCommerce to get suggestions – https://wordpress.org/support/plugin/woocommerce/

2/ Sure, check the private content area below

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for your response.

You are using an old version of the theme, so we would recommend you update the theme and plugins.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Do not forget to create a full backup before updating.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

We uploaded a fix in next files:

et-core-plugin/app/controllers/elementor/general/product-grid.php
et-core-plugin/app/controllers/elementor/general/product-carousel.php

To fix the frontend result you need to resave editor with elements you had issues. We could do it by ourself by after going to editor of your home page we found that there are few “drafts” which could be unfinished of editing and differ from the home page content you have now:
Read home -> https://prnt.sc/s2R6t3_bglCN
Editor of home -> https://prnt.sc/XLwQURNUj8Sx

To make sure it works better now in the editor (and will be ok after saving) here is the screenshot of your previous “issue“ shown in the editor :
Frontend now → https://prnt.sc/6rT9n0AypQ9l
Editor now → https://prnt.sc/qZz0cGVU2iIe

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Our changes didn’t make any issues on your web-site but if you check the console after adding the product to cart you may see errors that come from 3d-party plugin → woo tabbed category pro (screenshot is in the private content area)

In case you find any other issues, please, submit separate topics for them.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for your response.

We have already written to you the reason and it seems that you have already disabled the plugin and now everything is working fine – https://gyazo.com/2fe16c26a6c2ef8fa001e9fb2ac58f2b
However, you are still writing the same as before. Therefore, we are confused to repeat that the problem is not caused by our theme, and it is not visible now, so we recommend you clear the cache and check afterward.

We hope for your understanding.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for your response.

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​try to speed up the server response time. We can do nothing with it.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for providing us with the details of your previous version of this page.
We analyzed the pages you have now and before and here is our thought:
1/ On your previous version of the page you had fully another element shown on the page (our old Products element → https://prnt.sc/1eMtviCw8QuG that is soft deprecated for some time already)
2/ On your new page you have Products Grid (and Products Carousel) elements → https://prnt.sc/D7PGgU7MHswR .
3/ For fixing new Products Grid element products’ title height we modified only two lines which contains “display: block;“ addition → https://prnt.sc/jDaaPnOiPBJ8 that just simply could not break such deals for you and create errors showing. Files containing such fixes are next :

et-core-plugin/app/controllers/elementor/general/product-grid.php
et-core-plugin/app/controllers/elementor/general/product-carousel.php

It seems you had “drafts“ as we told you in first answer and someone saved the editor with the latest changes (with migrations from old Products to new Products Grid element on the page).
So, now you have a next choice: either use the old Products element with its quite limited options (and it worked ok as we can see on the previous version of page sent by you in Private) or use the new Products Grid element but contact with Woo tabbed cart plugin author to look for the reason in their code and fix from their side showing the error when there is Products Grid/Carousel element.

P.S. Our developers think that plugin code needs to have some specific class/id or structure of products to “attach” its blocks/html elements and then not show errors, but it is just a thought.

Thanks for your understanding and hope you will find the solution soon!

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for your response.

You can add the next custom CSS to your child-theme/style.css or Theme Options -> Theme Custom CSS -> Global CSS

.etheme-product-grid-content .etheme-product-grid-title a,
.etheme-product-list-content .etheme-product-list-title a {
    display: block;
}

It should fix your main question.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

As we wrote you from the same start that all changes that were made contain a line improve with
display: block;
that was proposed you to add as custom CSS.
We removed that property ( https://prnt.sc/onWfVKKsukjp ) in next files so they are just the same as you had on the same start when posted this topic.
et-core-plugin/app/controllers/elementor/general/product-carousel.php
et-core-plugin/app/controllers/elementor/general/product-grid.php
Please, check now !
Note: those lines will be still modified with
display: block;
additions once you will install update for XStore Core plugin.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Take our apologies but we really did revert all back as it was before.
Also, you can see (and we wrote you about it at the same start of our conversation) that errors come from 3rd-party plugin. It means that you can contact the plugin and it is a pretty real possibility they should fix something in their code globally.

As we know you have a backup version so in case you want to be super-sure no changes were made (except for those which were already returned back) you can just install that backup and then add custom CSS we provided you.
We can admit the main addition one more time: we didn’t make any more changes except for adding “display: block;” and removing it after you wrote us about some issues.

Thanks for understanding !

Kind Regards,
8theme team