Product title line limit isn’t working in Home page

This topic has 35 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: Trends Bird Limited
    Trends Bird Limited
    Participant
    May 10, 2023 at 07:55

    Hi There,
    We’re facing another problem after migrating my site to the main domain. After creating an attribute when I try to add term configuration then it’s loading and the process isn’t completing automatically. After reloading the page, it seems to be added. Can you have a look at that? I’m providing you with the credential.

    Thanks & Regards
    Trends Bird Limited

    Please contact administrator
    for this information.
    Avatar: Trends Bird Limited
    Trends Bird Limited
    Participant
    May 10, 2023 at 10:23

    Hi There,
    Providing a link for your better understanding

    Thanks & Regards
    Trends Bird Limited

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 10:49

    Hello, Trends Bird Limited,

    There is a js error on your site while this process – https://prnt.sc/F0i-s0GUEqTj

    Kind Regards,
    8theme team

    Avatar: Trends Bird Limited
    Trends Bird Limited
    Participant
    May 10, 2023 at 11:16

    Hi There,
    Thanks for your response. Can you make me aware where is it coming from?
    And also is it possible to fix from your end?

    Thanks & Regards
    Trends Bird Limited

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 14:55

    Hello, Trends Bird Limited,

    1/ We cannot guarantee the proper functioning of our product if it is not used with its latest version.

    2/ Your current problem is independent of our theme, so can’t be fixed by a support team of the theme.
    We can confirm that a similar issue is present when using the default theme, you can verify this by simply switching the theme in the Dashboard -> Appearance -> Themes tab, but be careful and open the website pages before switching, so that you can revert back if needed.
    In our opinion, the cause of this issue may be related to server settings or some third-party plugin.
    In order to prevent conflicts, we have not disabled them.
    We recommend that you create a test site and copy the working version there. Then, you can disable plugins and update all components on the test site.

    Kind Regards,
    8theme team

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