Product title on EVERY product page – how to remove?

This topic has 8 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Star_IQ
    Star_IQ
    Participant
    July 6, 2024 at 12:29

    So on every product page there is a title “Product”
    First time in my life I see this and I don’t like it. Please help to remove it.

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    support staff only.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 6, 2024 at 12:31

    Hello, @Star_IQ,

    Thank you for reaching out to us with your concern.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Star_IQ
    Star_IQ
    Participant
    July 6, 2024 at 13:01

    Here you are, the login details.

    P.S. The backup is done

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 6, 2024 at 13:08

    Hello, @Star_IQ,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

    For your reference, we have prepared a video tutorial which has been uploaded to the private content area of your account. We hope you find this resource helpful in understanding the resolution.

    Additionally, we recommend reviewing our theme documentation for more detailed information and guidance. You can access it at the following link: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Star_IQ
    Star_IQ
    Participant
    July 6, 2024 at 13:20

    The gap between the header and the product description is too big and unbalanced now.
    Obviously you noticed that and tried to fix.

    So how do I fix this?

    Files is visible for topic creator and
    support staff only.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 6, 2024 at 13:28

    Hello, @Star_IQ,

    Thank you for your patience and for reaching out to us with your concerns.

    We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and then revisit your site. We have disabled the header overlap option and removed the empty section, which has addressed the problem.

    For your reference, we have uploaded images illustrating the adjustments in the private content area of our support platform.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Star_IQ
    Star_IQ
    Participant
    July 6, 2024 at 13:31

    Thank you guys for your help! I don’t expect this is the last issue I’m having during initial setup, but I do hope that with your help I’ll overcome it all.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 6, 2024 at 13:32

    Dear Star_IQ,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Product title on EVERY product page – how to remove?’' has been successfully resolved, and the topic is now closed for further responses

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