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Product to Cart error - by dksarup - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

dksarup

Participant

December 9, 2014 at 13:19

Hi 8theme

I have problem with my webshop. When I or a customer are adding “Products” in the “Cart” it work fine, but when clicking on the Cart, the “products” are erased from the Cart (meaning it shown an empty Cart). Sometimes it work fine, sometime it does not.

Can you please help me with this problem?

Thank is regards.
Dennis

Please, contact administrator
for this information.

#28671 Copied

5 Answers

Robert Hall

Support staff

December 9, 2014 at 13:34

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#28675 Copied

dksarup

Participant

December 9, 2014 at 13:56

Please see Private content

Please, contact administrator
for this information.

#28679 Copied

licomdev

Participant

December 9, 2014 at 15:49

Hi 8theme

I have the same problem that other users in a month and I can not fix it :

“I have problem with my webshop. When I or a customer are adding “Products” in the “Cart” it work fine, but when clicking on the Cart, the “products” are erased from the Cart (meaning it shown an empty Cart).”

The problem is present only when the user is not connected.

Can you please help me with this problem?

Thank you for your help
Thomas

Please, contact administrator
for this information.

#28706 Copied

Eva Kemp

Support staff

December 9, 2014 at 16:03

Hello @licomdev,

You’re using very old theme version.
Please update it to 1.5.1 version: https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

Thank you.
Regards,
Eva Kemp.

#28715 Copied

Eva Kemp

Support staff

December 9, 2014 at 16:04

Hello @dksarup,

Please update Legenda theme to 2.4.1 version. This bug is fixed there.
https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#28716 Copied
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