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Product Variation Images Not Changing - by cdixonsu

This topic has 13 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

cdixonsu

Participant

October 5, 2017 at 20:22

The product variation images are not changing in my store when I choose the different variations. There are photos thumbnails under the main photo. The first thumbnail under the main photo changes to the correct image when I change the variation but the main image stays on the default image for the product. How can I fix this?

Please, contact administrator
for this information.

#174324 Copied Theme version: 3.1 WooCommerce version: 3.1.2

12 Answers

cdixonsu

Participant

October 5, 2017 at 22:36

Seems to work in IE but not Chrome.

#174329 Copied

cdixonsu

Participant

October 5, 2017 at 22:53

I followed these instructions to replace the product-image.php file in the theme folder with the one from the woocommerce folder and now it is working. Can this be fixed in the next update please?

https://github.com/woocommerce/woocommerce/issues/14154

#174330 Copied

cdixonsu

Participant

October 6, 2017 at 01:29

Acutally, can you tell me how to fix the file so it works? Currently, the zoom and lightbox features are not working with the woocommerce product-image.php file. Can you edit your product-image.php and send so image thumbnails for variations and the zoom/lightbox features work? Thanks.

#174332 Copied

Rose Tyler

Support staff

October 6, 2017 at 07:44

Hello,

We do not have this problem on our test theme installation, so could you please provide wp-admin access in Private Content?
Did you make changes using a child theme or in parent theme?

Regards

#174346 Copied

cdixonsu

Participant

October 6, 2017 at 07:51

I made change to parent theme.

Please, contact administrator
for this information.

#174348 Copied

Rose Tyler

Support staff

October 6, 2017 at 07:58

Please transfer your changes to the child theme, after that try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check the product page. Let me know result. If the problem won’t be solved, provide FTP access in Private Content.

Regards

#174351 Copied

cdixonsu

Participant

October 6, 2017 at 08:20

Hi. I put the file in the child them and put back the original file in the parent theme.

I tried disabling plugins before I submitted the ticket. I could never get it to work right in Chrome.

Please, contact administrator
for this information.

#174362 Copied

Rose Tyler

Support staff

October 6, 2017 at 08:27

I’ve activated parent theme on your site and problem seems was solved https://gyazo.com/dc327f4c2ea5436344cb7fe9a8621c0b
Please check.

Regards

#174365 Copied

cdixonsu

Participant

October 6, 2017 at 08:53

Maybe it was from the functions file in the child theme???

I deleted everything except the css file in the child folder and activated the child theme again and it seems to be working now with the child theme. Thanks.

Also, do you see how my Theme Options show up? Any idea why the css is messed up?

#174371 Copied

Rose Tyler

Support staff

October 6, 2017 at 09:07

Hello,

I am glad that your problem solved. Sorry, but I can’t say what exactly caused the problem because the issue related to your changes in files.

Also, do you see how my Theme Options show up? Any idea why the css is messed up?

– seems there is some compatibility issue with some of 3-rd party plugins.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards

#174374 Copied

cdixonsu

Participant

October 10, 2017 at 00:48

Figured out that the issue was happening because of my caching plugin.

#174623 Copied

Rose Tyler

Support staff

October 10, 2017 at 07:58

Hello,

I am glad that you sorted out.

Regards

#174635 Copied
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