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Product video doesn’t appear - by Marta

This topic has 7 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

Marta

Participant

June 5, 2023 at 15:40

I have tried to insert a YouTube video with the embed code and with the share code and neither works. I have selected the video position “first”.

This is the product in which I have inserted the video:
https://tarifasoul.com/tienda/ropa/vestidos-y-kaftanes/vestido-sunset/

Any idea what the problem is?
Thanks

#358656 Copied Theme version: 9.1.6

6 Answers

Tony Rodriguez

Support staff

June 6, 2023 at 07:04

Hello Marta,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site. We have deactivated the “Additional Variation Images Gallery for WooCommerce” plugin and this has resolved your issue.

For your reference, please see the attached image. https://postimg.cc/t1LWpzMk

We hope this information is helpful.

Best Regards,
8Theme’s Team

#358686 Copied

Rose Tyler

Support staff

June 6, 2023 at 07:04

Hello Marta,

Thank you for contacting us and for using XStore.

It does not work because there is another gallery, from another plugin.
Additional Variation Images Gallery for WooCommerce plugin overwrites the file so the video option and its position does not work.

Here it was described in detail (second answer) – https://www.8theme.com/topic/big-problem-with-back-end-speed-and-frontend-too/page/2/#post-358607

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#358687 Copied

Marta

Participant

June 6, 2023 at 08:40

Hi, ok thank you. But something weird happened, when you click on one of the colour variations, the gallery changes and the video no longer appears. Are the videos not compatible with the variation gallery?

Regards

#358692 Copied

Tony Rodriguez

Support staff

June 6, 2023 at 08:46

Hello Marta,

We would like to inform you that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

This is a default functionality of the Variation Gallery option. If you would like to request a change to this, you can post it to our taskboard at https://www.8theme.com/taskboard/, and our development team will be able to review it.

Best Regards,
8Theme’s Team

#358694 Copied

Marta

Participant

June 6, 2023 at 09:18

ok thanks

#358698 Copied

Tony Rodriguez

Support staff

June 6, 2023 at 09:24

Hello Marta,

Thank you for reaching out to us. We are delighted to be of assistance and are here to help you at any time. We appreciate your understanding and look forward to hearing from you again. Have a wonderful day.

This matter is now concluded.

Best Regards,
8Theme’s Team

#358699 Copied
Tagged: fix issues, product video, seo optimized, troubleshoot, video not appearing, wordpress woocommerce
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