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Product Video in Dokan edit products page

This topic has 6 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

Florian Twrdy

Participant

July 6, 2022 at 12:15

Dear support,

i would like to disable the product video field in the edit product page of dokan vendor dashboard… i testet where it comes from and with other themes, the field is not visible so i think it must come from xstore theme. can you please tell me how to disable the product video field? thanks in advance!

#329006 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

5 Answers

Rose Tyler

Support staff

July 6, 2022 at 12:31

Hello,

Could you provide a screenshot?
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.

Regards

#329007 Copied

Florian Twrdy

Participant

July 15, 2022 at 14:22

see private

Please contact administrator
for this information.

#329797 Copied

Rose Tyler

Support staff

July 15, 2022 at 14:28

Hello,

Thanks for the reply.
Please provide temporary wp-admin and FTP access, and I will pass your request to our dev team.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#329799 Copied

Florian Twrdy

Participant

July 20, 2022 at 12:33

Hello,

see private

Please contact administrator
for this information.

#330094 Copied

Rose Tyler

Support staff

July 20, 2022 at 12:53

Hello,

What is URL of your site?
Also, screenshot you provided previously is not visible, please provide a new one.
About sftp, you provided user and password. What about host?

Regards

#330095 Copied
Tagged: dokan, edit products page, product video, themes, woocommerce, wordpress
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