Return to previous page

Product video is not working good in the frontend

This topic has 6 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

Furious

Participant

February 26, 2024 at 14:53

You check in the private area the product video is not working good.And can you add the product video option for the Dokan vendors also so they can upload product video? Now they only can put iframe, we want video upload as admin for vendor too. It will be great for us.

Thanks for this awesome theme.

Please, contact administrator
for this information.

#384817 Copied Theme version: 9.2.8

5 Answers

Rose Tyler

Support staff

February 26, 2024 at 15:58

Hello, Furious,

Thank you for reaching out to us with your request.

1/ You need to upload a Feature image for the product and then the video after that.

2/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

#384834 Copied

Furious

Participant

February 26, 2024 at 19:55

How to find the Product Gallery video upload HTML fields?

#384867 Copied

Rose Tyler

Support staff

February 27, 2024 at 09:11

Hello, Furious,

Thank you for getting in touch with us.

Edit a product > Product video settings – https://prnt.sc/RUxY0QO3FqGf
Should this not address your needs, we kindly ask that you provide a more detailed description of your request and the outcome you wish to achieve.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#384926 Copied

Furious

Participant

February 27, 2024 at 16:22

I told in theme file editor where i will find the codes for Upload product gallery video ?

#385026 Copied

Rose Tyler

Support staff

February 27, 2024 at 17:11

Hello, Furious,

We kindly request that you review the code in the following files:
wp-content/theme/xstore/framework/woo.php
wp-content/theme/woocommerce/content-product-slider.php
wp-content/theme/woocommerce/content-product.php
wp-content/theme/woocommerce/single-product/product-image-builder.php

Please note that additional customization in files is outside the scope of our basic support.

We do not assume responsibility for customizations you may choose to implement, we strongly advise that any such changes be made using a child theme. This approach will ensure that your modifications are preserved following any updates to the parent theme.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#385031 Copied
Tagged: enhance woocommerce frontend video, fix woocommerce product video, improve woocommerce video performance, optimize woocommerce template videos, solving woocommerce video problems, troubleshoot woocommerce product video, wordpress woocommerce video issues
Viewing 6 results - 1 through 6 (of 6 total)