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Product video issues - by Ali - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Ali

Participant

November 5, 2021 at 14:12

Hi

Product video button appears on when page is loading and then disappears.

Please, contact administrator
for this information.

#307704 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

10 Answers

Rose Tyler

Support staff

November 5, 2021 at 15:26

Hello,

Could you provide temporary wp-admin access?

Regards

#307707 Copied

Ali

Participant

November 5, 2021 at 17:00

of course

Please contact administrator
for this information.

#307733 Copied

Olga Barlow

Support staff

November 6, 2021 at 08:36

Hello,

Provide us with FTP access to your site, please.

Regards

#307756 Copied

Ali

Participant

November 6, 2021 at 08:55

Hi

Please contact administrator
for this information.

#307758 Copied

Olga Barlow

Support staff

November 6, 2021 at 12:52

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
Developers will be able to check the problem from Monday.

Regards

#307784 Copied

Ali

Participant

November 6, 2021 at 18:52

Ok, i am waiting. Thank you.

#307814 Copied

Olga Barlow

Support staff

November 6, 2021 at 19:34

Hello,

Thank you for your understanding.

Regards

#307820 Copied

Rose Tyler

Support staff

November 8, 2021 at 16:40

Hello,

We have build-in functionality to make extra galleries for each product variation and as you can see you are allowed to select images http://prntscr.com/1ys0sp9 but not allowed to select videos for variations. Accordion to your products we see that you have predefined variations and our code works in the next way:
1/ Single product page is loading
2/ Once it is loaded, WooCommerce trigger action that makes a request that tells there is predefined variation (in simple words it is like you clicked on variations just when page became loaded)
3/ After that our product variations script starts to load data of variation that is triggered (clicked)
4/ It gets data and replaces the default content of the slider with product variation’s one.
So that’s why you don’t have product video after page is fully loaded.
We would recommend you to disable predefined variations to make your default gallery with videos loads on start and only when user will try to change options (colors/sizes/etc.), it will replace your gallery with gallery of product variation.

Regards

#307925 Copied

Ali

Participant

November 8, 2021 at 18:11

Hi
I tried as you stated but it didn’t work. You can check it from the link I added to the private field.

“So that’s why you don’t have product video after page is fully loaded.
We would recommend you to disable predefined variations to make your default gallery with videos loads on start and only when user will try to change options (colors/sizes/etc.), it will replace your gallery with gallery of product variation.”

Please contact administrator
for this information.

#307937 Copied

Rose Tyler

Support staff

November 9, 2021 at 08:40

Hello,

Thanks for the reply. Please clear cache and check now – https://gyazo.com/9f06bb0c2355b1668c17026e571b59e0

Regards

#307955 Copied
Tagged: best selling, issues, persuasive, product, themes, video, woocommerce
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