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Product view doesn’t go away - by turndsinnr

This topic has 4 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: turndsinnr
    turndsinnr
    Participant
    August 11, 2021 at 00:07

    every time I click on the the product to view it, i cannot exit or minimize it back to being thumbnail. help will be greatly appreicated.

    #298455 Copied Theme version: 8.0.4
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2021 at 07:19

    Hello,

    Could you record a video or provide screenshots?
    Also, provide URL and temporary wp-admin access.

    Regards

    #298467 Copied
    Avatar: turndsinnr
    turndsinnr
    Participant
    August 11, 2021 at 21:30

    Please see private content.

    Please contact administrator
    for this information.
    #298573 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2021 at 07:28

    Hello,

    Thanks for the reply. You forget to provide screenshots. Next time, you can use Gayzo or Lightshot screenshot tools to make and share screenshots.
    As I can see, you are using a lot of 3rd party plugins, likely one of them causes the problem. Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check the product image then.
    Why Elementor plugin is activated on your site if the content of pages, posts, static blocks was created using WPBakery? Try to disable this plugin also.

    Regards

    #298595 Copied
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