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Product Zoom - by Johnboy_65 - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

Johnboy_65

Participant

September 25, 2015 at 18:21

Hi

I’ve 3 issues.

1. I’m continuing to have problems with Image Swap on my shop/category page. It’s not working.

2. There are blank spaces where my products ought to be on my shop page.
http://www.frockmania.com/product-category/dresses-online

3. On single product pages the images are not swapping/zooming correctly. instead bottom images are opening in a seperate frame.
http://www.frockmania.com/product/teal-green-judy-virgos-dress

Please advise

I’m using WooCommerce version 2.4.7 & BLANCO Version 2.9.2

Thankyou

#89349 Copied Theme version: BLANCO Version 2.9.2 WooCommerce version: WooCommerce version 2.4.7

11 Answers
Jack Richardson

Support staff

September 28, 2015 at 16:28
Hello,

1. Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

2. Please add this code in custom.css file:
```
#default_products_page_container li.product {
  height: 300px;
}
```
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

3. This option is working correctly as on our demo site https://www.8theme.com/demo/blanco/simple-demo-jacket.html .

Best regards,
Jack Richardson.
#89918 Copied
Johnboy_65

Participant

October 2, 2015 at 16:50

hi Jack

What is t latest vrsion of Blanco and where/how do I get it?

thnx

Joh

#91103 Copied

Johnboy_65

Participant

October 2, 2015 at 18:54

hi Jack

ISSUE 1: UNRESOLVED.
ISSUE 2: RESOLVED. ThankYou JACK!
ISSUE 3: UNRESOLVED.

I found latest version of Blanco but on Attempting to install, i got this message,

“The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed”.

tnx

JOHN

#91125 Copied

Eva Kemp

Support staff

October 2, 2015 at 19:07

Hello,

We can update the theme for you.
Please confirm you have a back up of your site and provide us with FTP/wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#91130 Copied

Johnboy_65

Participant

October 2, 2015 at 20:55

hi Eva

Login info attached.

Thnx

John

Please, contact administrator
for this information.

#91138 Copied

Jack Richardson

Support staff

October 3, 2015 at 08:25

Hello,

You provided only cPanel credentials but we also need WP Dashboard login details. Also don’t forget to confirm you have a back up of your site because we can’t start update process without your confirmation.

Best regards,
Jack Richardson.

#91157 Copied

Johnboy_65

Participant

October 3, 2015 at 13:06

hi Jack

Sorry about that.
Attached please find WP credentials.

Please, contact administrator
for this information.

#91191 Copied

Johnboy_65

Participant

October 3, 2015 at 13:09

I can confirm I’m fully backed up!

#91192 Copied

Jack Richardson

Support staff

October 5, 2015 at 09:47

Hello,

I’ve updated your theme to the latest version.
Please check the site now.

Best regards,
Jack Richardson.

#91304 Copied

Johnboy_65

Participant

October 5, 2015 at 12:49

hi JACK

All looks perfect once again.
Thank you very much for your assistance.

Kind Regards

John

#91363 Copied

Jack Richardson

Support staff

October 5, 2015 at 14:39

Hello,

You are welcome!

Best regards,
Jack Richardson.

#91394 Copied
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