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Product zoom not working - by jayaram - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

jayaram

Participant

February 12, 2015 at 11:35

Hi,

I have updated to WordPress and woo-commerce to latest version and i noticed that the zoom functionality is not working anymore. When i click on the image, the image opens up in new tab. Can you pleas tell why this is happening and solution to this

Product url: http://dev.igenero.in/ceat/shop/batting-gloves/grippmaster-junior-gloves/

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7 Answers

Eva Kemp

Support staff

February 12, 2015 at 12:45

Hello @jayaram,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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jayaram

Participant

February 12, 2015 at 12:51

Hi,

Please find my details in private content section

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 12, 2015 at 13:14

Hello,

I’ve disabled Woocommerce lightbox in Woocommerce > Settings > Products tab > Display > unchecked “Enable Lightbox for product images” and our lightbox has started working. To open image with lightbox you need click the icon at the right bottom:

Please clear your browser cache and check it.

Thank you.
Regards,
Eva Kemp.

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jayaram

Participant

February 12, 2015 at 13:19

Hi,

Thanks for your prompt reply. But the image zoom function is not working like the demo.. also the image gallery below it. When i click on the gallery image below main product image, it opens in a new tab.

I wanted it to be working like this https://www.8theme.com/demo/idstore/shop/tops/nice-demo-top-2/

Previously it was working fin, Not sure if the WordPress, woo-commerce update is causing the issue.

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Eva Kemp

Support staff

February 12, 2015 at 13:40

Hello,

There is a problem with new Woocommerce version.
We’ll release a new theme update soon to fix this issue.
Meanwhile you can revert back to old Woocommerce plugin version.

Sorry for inconveniences.
Regards,
Eva Kemp.

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jayaram

Participant

February 12, 2015 at 13:59

Thanks, I have reverted to woo-commerce 2.3.1. but still no luck. Reverted to 2.2.11 and now it works fine..

Please fix this in the next update and inform us so that we can update the plugin and theme. Please reply back here so that i get an email notification about the update. Thanks!

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Eva Kemp

Support staff

February 12, 2015 at 14:51

Hello,

You can monitor our site for the updates.
http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186

When the update is released it’ll be written there.

Thank you for your understanding.
Regards,
Eva Kemp.

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Tagged: product, templates, woocommerce, wordpress, working, zoom
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