Return to previous page

Products added to the cart do not appear in the list.

This topic has 4 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

LVRB Love's Rebel

Participant

September 29, 2024 at 21:23

Hello.

When adding products to the cart, the product photo does not appear.

I attach a photo of the problem.

Files is visible for topic creator and
support staff only.

#416342 Copied Theme version: 9.4.1

3 Answers

Tony Rodriguez

Support staff

September 30, 2024 at 06:38

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416367 Copied

LVRB Love's Rebel

Participant

September 30, 2024 at 14:25

Sending access keys

Please contact administrator
for this information.

#416454 Copied

Luca Rossi

Support staff

October 1, 2024 at 09:49

Dear @LVRB Love’s Rebel,

We hope this message finds you well. We have identified an issue that appears to be related to the Premium Addons for Elementor plugin currently active on your website.

Could you kindly disable this plugin temporarily and check if the issue persists? This will help us determine the root cause and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#416588 Copied
Tagged: cart issues, ecommerce solutions, product list, product visibility, shopping cart, woocommerce themes, wordpress
Viewing 4 results - 1 through 4 (of 4 total)